Bruins

Well this was helpful

I've only been a member of Cox for a month and the TV is telling me I need to subscribe to a channel to watch a game that is being shown on national television. I've been on the phone for a half hr and can't get through to a service representative to either help me set up service to watch the game currently in progress or help me through the difficulty I am experiencing. Not a good start Cox 

pkshamrock said:

Well this was helpful

You didn't bother to tell us what channel you were trying to watch. 1139 is different in different areas. 1139 is nothing in my area.

Hi PK,

I apologize that we missed your post last night and that reaching a customer support representative was so frustrating. I'd feel the same if I missed the game of one of my favorite teams!

Channel 1139, NBC Sports Network HD, is part of the Sports and Information Pak. NBC Sports Network is also available in standard definition on channel 139. If you currently subscribe to the Sports and Information Pak, the "call to subscribe" message may indicate that the cable box is out of sync with our network. A representative (or the automated system) can send a signal to reset the receiver to fix this.

Are you able to view other channels included in the Sports and Information Pak, such as 115, 116, 120-122, or 130-141? (Some channels also available in HD. View the channel lineup for your area HERE.)  If any of those channels are working, the cable box is definitely out of sync.

Were you able to get through to an agent to determine what was happening? If not, and you would like to add the Sports and Information Pak, you have the option of adding it online instead of calling our Sales team. Get more info HERE. Also, feel free to email my team at coxhelp@cox.com.