jellybean08's profile

New Contributor II

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12 Messages

Friday, January 10th, 2014

Closed

Billing

It looks like I can only choose TV, Internet, or Phone forums.  There is not one for Billing and I want to post a reply to some questions in the Billing Dept.  I signed in numerous times and fill in the state and city but your stupid website re-directs me back to the "select a location" which you have very stupid instructions that does not make sense.  I am very disappointed in Cox how they are charging and deceiving me about the charges.  You are raising the prices every three months and I can hardly wait for my contract to end.  I am looking forward to a different provider that I know has better services.  If the phone, internet, and TV goes out, how am I suppose to reach Cox?  You can't, impossible!  But with another competitive, reliable, and dependable provider that I know, you can.  Cox have the worst customer service and no price lock guarantees.

New Contributor III

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13 Messages

12 years ago

Satisfied cox customer for 20 years plus. Phone customer for 10 years. I have had maybe 2 phone outages ever. When the phone goes out then use a cell phone or go to a neighbors..

As far as your web browser issues - clear your cache and cookies. It works just fine.

also my pricing has gone up very little over last 5 years in current location...

Former Moderator

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7.1K Messages

12 years ago

The Cox forums are intended to be a technical support resource where service related problems can be discussed with peers as well as us moderators.  As how billing issues are usually account specific and personal they are not well suited for pubic forums therefore we do not have a billing section.  You can always email us at cox.help@cox.com with such questions.

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