Bill Increases

I wish we could choose the channels we want, ala carte.  I only watch CNN, AMC, and TCM.  The rest I can do without.  But I have to pay over $60 per month for the privilege.  We get to choose whether or not we want premium channels.  Why not let us pick what channels we want to pay for in the regular grid.  "Bundles" of channels could still be offered.  If I didn't want any sports at all (and I watch none), I guarantee I could cut the bill in half there.

I have `no DVR` >> Only basic cable, phone and internet >> 6 months ago it started out around $120.00 it has now been increased to $160.00....with NO improvements on their part....They know they have the market in this area `sewn up` .... 

So, who else recently got a letter in the mail from Cox about how everything is going up in March? I have phone, internet and cable and they are all going to go up by a few dollars starting March.

First of all, my bill was 120 a year ago. Then I dropped TV for a while, and got it back. It went to 160 at that point. I called and complained a couple of months ago and tried to drop TV again. Well, the kid on the phone boosted my internet speed free and told me he lowered the bill to 123 a month and let me keep the TV too. This deal supposedly would last a year...

NOT! First bill I got, 130. Next bill, 139. This is BS because now next month it will be back up to 160 again. Thanks a lot for the discount guys, even if it was you just sticking me with all of your services before increasing the price.

PS: Your digital phone sucks. Whenever my internet goes down I can't call ANYONE, so when there is a storm or an emergency and something happens to the cable, my phone is worthless. Doesn't matter if there is a battery backing it up if the internet is down.

Also, train your employees not to make changes to my service or troubleshoot the modem while I'm on your DIGITAL PHONE WITH THEM! Nothing is more irritating than them resetting something and shutting the phone off with it after you had to go through all that hassle to get to the person in the first place.

Cox continually mails advertisements for great/ discounted rates and if they would only quit sending this stuff and apply it to the current customers I am sure they will find savings.

No kidding!  Every time I check my bill online and if it's one day late, you get charged for it no matter what even if you have already made a payment and it should have been paid by now.  You are stuck with anything less than a dollar, BEWARE if you made a payment automatically through your bank account.  This has happened to me on four different occasions and if you try to pay $0.51 (late charge) with the said payment at their payment centers they add another $0.52 (another late charge) to your account just for looking at your account online and it gets rolled over to the next due date.  What a ripoff!  That is one of some of the issues I have with COX.  Oh, if you try to get out of the contract then there are termination and disconnection fees over $300-$400.  So you're basically stuck with that and BAD SERVICE.

Don't get sucked in to their deals either.  I was a loyal customer for 15 years until 2010 when they ripped me off with several so-called "new" phone numbers they gave me which I had the same phone number prior to December 2009, I started getting dozens of random long-distance phone calls daily which they never fixed that issue with my original phone number and the several so-called "new" phone numbers.  Then I switched to another service provider because I was not under a contract back then when they did not have me under a contract.  Last February (2011) when I decided to come back to COX with just the cable TV service I wasn't under a contract then last summer (2011) when I decided to completely switch everything I got sucked into a d*** 2-yr contract (that I didn't know about it), it's now the worst service ever.  If you have a problem with the cable TV, you either have to call (if it allows you to) the automatic system or a 'live person' (Big Waste of Time) to reset the cable box.  I think you shouldn't have to call period.  When I had another service provider I rarely had to call them for a even the smallest thing that is messing up your cable TV watching but with COX, I have to call them every week even if it's the same thing over and over.  You pay this d*** discounted price for what, so you HAVE to call when the cable TV, internet, or phone services are completely out every three months.  That is poor service, it should not be happening!!!!   Oh, let's not forget if you decide to add a Premium then later you don't want it, you're stuck with it or you have to pay a higher price to take it off than you already are paying.  Say if you're paying $160 and you want to take the Premium off then you have to pay over $210 per month.  Terrible!

What happened to COX!  What happened to the best, wonderful, great service they had since November 2009!!!!  The other service provider I had has that same great service COX once had but they're overly priced.  I sure miss what COX was once.  They also lied to me over the phone and with some of their installation technicians about the phone when they told me that if everything went out if I have a non-wireless landline phone I can call for help, that is not true.  So I ended up getting a separate phone line (new cell phone) with another service provider to call them for help.  So don't get sucked in adding your cell phone with COX because it will not work.

+15% in one year for Internet. Thank you a lot.

I already dropped from Cox TV and Phone and only kept Internet. Internet was paying $47 one year ago and now $54. 

Hoping it's not because of television costs, I don't have TV.

I'm tired of increases too.  My bill is up to $270 (of course, we have premium channels/3 DVRs/phone/internet)!  I've been checking other services.  Most don't have comparable services, but CenturyLink's PRISM Premium Bundle has the same services for $70 less even after the the $22 initial incentives expire.  Has anyone had experience with them?

I've been a Cox customer since 1997. I went online to check our bill as (we don't get a paper one) and saw a 30% increase to our Internet bill. Shocking. Since the phone center was closed when I called today (Sunday), I used Cox Online Chat. Basically, it got me nowhere. The explanation that Cox provided within this forum, about having to cover increased salary demands by actors and professional athletes, is wea, at best, especially for an Internet customer. I am outraged by this bill increase and will not be satisfied until my Cox bill is reduced or I have changed to another provider who can offer my family a better deal. I think it is terrible that Cox would not provide their representatives with better information and answers to serve an obviously upset customer base. The following is the commentary between me and Cox Online Chat's representative:

Thank you for choosing Cox Communications. A representative will be with you shortly.

You are now chatting with Susan.

You: We are very unhappy with the March 2012 billing increase. The additional cost does not include any kind of increased speed or service. We are considering migrating our internet service to another provider. We currently have another provider for TV service and are thinking of bundling over there.

Susan: Hello! Welcome to the Sales Department!  How may I assist you with placing the order online today?

You: Are you there?

Susan: I will be more than happy to assist you! May I have your Zip code please ?

You: 92688

Susan: Thank you.

You: Are you there?

Susan: There has been an increase effective Feburary 1ft.

You: Yes. We are aware of that, as you probably read from my initial message. What additional services or benefits do we get for this huge increase?

You: It's a 30% increase, after all. That's a ridiculous amount.

Susan: I do not know if there is additional benefit's you would need to call customer care so they can pull up your bill and check to see.

You: I thought I was chatting with customer care. I already called them, and the phone center is closed today.

Susan: Yes they are closed today this is the sales department I am sorry.

You: Then we are finished. Cox has done its customers a disservice by increasing costs and only providing a sales option when people are obviously outraged by this turn of events and need help and answers. Have a good day.

Susan: I understand and I do apologize .

Susan: You can get a discount on the bill however that is with customer care on the phone.

You: Thank you.

Susan: You could request the Especial package.

You: What do I need to ask to receive the discount you mentioned?

Susan: This allow you to keep your current package but with a lower price and a monthly discount.

You: Is the "Especial" package a Spanish-language programming option?

Susan: Allow me to provide you with the number and when you just just request it,

You: I want English-formatted services.

Susan: One moment please.

You: Okay.

Susan: The number is        (888) 269-5757

You: Thank you.

Susan: You are welcome they will get that offer in place for you.

Susan: Is there anything else I can help you with today?

You: No, but thank you. I understand you are not the person responsible for deciding to increase customer billing costs.

Susan: You are welcome I wish I could do more have a wonderful day.

So I looked into exactly where the increases are on my bill. 

Cox is claiming the increases are due to the higher cost the Networks are charging them...

I call bs! 

My internet increased by almost $4, wth does my net service have to do with a TV Network increase???

My cable did increase for the expanded service, but oddly enough, the Sports pak and Advanced tv decreased in price. 

And somehow Network price increases caused my DVR, Service Protection plan, and HD DVR receiver to go up.

Can anyone give me a reasonable explanation for this???? 

Maybe the price increases would be even greater is they didn't negotiate as they do now. Not defending them really since talking to friends around the state & country, even seem to pay much less then we do for roughly the same products. Has anyone split off their TV or phone and/or internet to dish or dtv, etc? Competition can help keep prices realistic. I'm glad to have Cox but they make business decisions and so must we the customers.

I have the same question all i have is internet so why did u my price go up again ? 

Cox won't help anyone unless you're a NEW CUSTOMER.. DO A LITTLE SEARCH ON NEW CUSTOMER  PRICING FOR EXACTLY YOUR SAME SERVICES. Pricing for 6 months is significantly less then after that the pricing goes to less than what YOU are currently paying.. HOW IS THIS RIGHT? Its not..  Windstream or ATT are both better viable options, since loyalty isn't what Cox wants or needs.. they just want new customers..

I just moved here from Illinois where Comcast Cable is a very large cable provider among many other cable companies and I am SHOCKED THAT COX cable basic service is 60.00 out the door, I also learned that COX has really no competitors to compete with, sure there is DISH AND DIRECTV but most people do not want holes and cable cords running through there home to get satellite service. I think COX IS A RIP OFF, THEIR PRICES ARE SKY HIGH AND THEY ALSO DO NOT OFFER 1ST TIME SERVICE FOR NEW CUSTOMERS TO GET THEM TO STAY.

COX SHOULD ADJUST THEIR OUTRAGES PRICES FOR THE RIDICULES CHANNELS THAT THEY OFFER HAS CABLE CHANNELS, I HOPE THAT AND LOOKING FORWARD FOR ANOTHER CABLE COMPETITOR TO COME IN AND EAT COX ALIVE!

I HAVE CONTACTED COMCAST AND FOUND OUT THAT THEY DID TRY TO COME OUT TO NEVADA BUT NEVADA OLD CABLE LINES AND EQUIPMENT IS NOT WORTH THE EXTRA MILLIONS OUT OF COMCAST POCKET, I WILL STILL CONTINUE TO ADDRESS COMCAST TO COME OUT AND RECONSIDER SETTING UP SERVICE HERE, EVEN IF I HAVE TO GET PETITIONS TO DO IT....COX I AM NOT SURE WHY YOU HAVE THIS FORUM YOU WILL NOT ADJUST YOUR PRICES TO ACCOMODATE THE HUNDRED OF THOUSAND OF CUSTOMERS THAT STICK WITH YOU BECAUSE THEY REALLY DON'T HAVE CHOICES. CUT NEVADA RESIDENTS A BREAK AND REDUCE YOUR OUTRAGEOUS PRICES, BEFORE SOME OTHER COMPANY COMES IN AND TAKE YOUR SPOT.

From Feb 2009 until today, 3/23/12, my bill has increased  $415.20 in a single year.  I have had no increase in services and maintain the minimum on each.  Wall telephone, min internet  and tV service I do have the expanded BASIC  television.  Cox has provided no explanation for the increase.  i called customer service and their reply was a "I am sorry".