Best Cox-provided EMTA modem for phone service?

ChrisL said:
The Cisco 3212 is currently the DOCSIS 3.0 device offered for this type of setup.  I wonder if in your case it's just a matter of bad luck or you have some other issue going on.  

Hello Chris:

Thanks for replying.  Approximately 2 years ago, we had a new dedicated run installed from the demarc 3-way splitter for the modem which corrected a problem with connection issues.  Soon thereafter we switched a landline over to Cox telephone and acquired the Cisco DPQ3212.  For about the first 12 months it ran flawlessly.   At some point, after the first 12 months, I installed a 2-way splitter on the dedicated run for the modem to provide TV service for a TV.  All seemed to function OK.   However, throughout the past recent months we have been experiencing connectivity issues that is often reflected on the modem status lights or by the loss of network response and phone service.  I also haven't ruled out a DOS attack from time to time and therefore I've tried using Wall Watcher to analyze the network traffic that the router is seeing..   Here are the BEFORE (splitter not installed) and CURRENT (splitter installed) modem readings below.  Thanks.

Readings before splitter installed about 1 year ago

Downstream
Channel 1: 2.8 dBmV 38.6 dB
Channel 2: 2.6 dBmV 38.9 dB
Channel 3: 2.8 dBmV 38.6 dB
Channel 4: 2.8 dBmV 38.4 dB
Channel 5: 2.3 dBmV 38.9 dB
Channel 6: 2.1 dBmV 38.6 dB
Channel 7: 2.3 dBmV 38.2 dB
Channel 8: 1.8 dBmV 37.8 dB

Upstream Channels
Power Level:
Channel 1: 41.7 dBmV
Channel 2: 40.9 dBmV
Channel 3: 41.4 dBmV
Channel 4: 40.9 dBmV

Readings today with splitter installed

Downstream

Channel 1: -0.5 dBmV 40.3 dB
Channel 2: -0.7 dBmV 40.8 dB
Channel 3: -0.6 dBmV 40.8 dB
Channel 4: -0.8 dBmV 40.3 dB
Channel 5: -1.7 dBmV 39.8 dB
Channel 6: -2.2 dBmV 39.1 dB
Channel 7: -2.3 dBmV 38.7 dB
Channel 8: -2.3 dBmV 39.0 dB

Upstream Channels
Power Level:
Channel 1: 46.0 dBmV
Channel 2: 46.2 dBmV
Channel 3: 45.2 dBmV
Channel 4: 46.7 dBmV

Signals to the device currently look well within acceptable limits.  It's not uncommon to have to reset the device from time to time however if you think this is happening too often we can definitely swap the device for you if you like.

ChrisL said:
Signals to the device currently look well within acceptable limits.  It's not uncommon to have to reset the device from time to time however if you think this is happening too often we can definitely swap the device for you if you like.

Thanks, Chris.

ChrisL said:
The Cisco 3212 is currently the DOCSIS 3.0 device offered for this type of setup.  I wonder if in your case it's just a matter of bad luck or you have some other issue going on.  

So, my relatives picked up a new Cisco DPQ3212 and I installed it.  However, I later realized that it didn't come with a battery.  They had Cox Telephone service prior to November 1, 2013, therefore shouldn't they be entitled to a battery for this modem?  If so, do they have to make another trip back to the Cox store or can it be shipped to them?  Thanks.

@RobH

Indeed batteries are no longer included standard but have to be ordered by contacting our account services team.  If phone service was established prior to 11/1/13 there should be no charge to have one shipped.

ChrisL said:
@RobH

Indeed batteries are no longer included standard but have to be ordered by contacting our account services team.  If phone service was established prior to 11/1/13 there should be no charge to have one shipped.

Thanks, Chris.

ChrisL said:
Signals to the device currently look well within acceptable limits.  It's not uncommon to have to reset the device from time to time however if you think this is happening too often we can definitely swap the device for you if you like.

Chris:

BTW, would I require a formal tech support referral before going into my local Cox store to exchange the modem or would just walking in suffice?  Thanks.

Hi RobH,

As long as they have the modem in stock at the Cox Solutions Store, you would be able to do an exchange in the store.