New Contributor II
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10 Messages
Awful through-put
Is there a reason why my through-put drops to ZERO three or four times each hour? Is there a way for Cox to monitor and hopefully correct this?
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Health_Edge
Valued Contributor III
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4.2K Messages
Depends on whats causing it. Can you give more detail? Signal levels of modem can be found at 192.168.100.1. Also, how many computers in your house? When it drops for one does it drop for all?
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skitchead
New Contributor II
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10 Messages
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skitchead
New Contributor II
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10 Messages
So looking at 192.168.100.1, I see lots of data, but no actual information on either signal levels, or signal consistency.
The log does not note streaming difficulties.
What am I looking for specifically?
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Health_Edge
Valued Contributor III
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4.2K Messages
Depends on your modem. What model do you have? More info on signal levels can be found here. I have a DPQ3212, so my signal levels look like:
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skitchead
New Contributor II
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10 Messages
Not sure how this identifies why Netflix and Pandora won't stream properly. It's like it's forgetting that it's streaming, and only 'remembers' to continue when or after, I ping.
I just used Netflix on Internet Explorer to see if the problem was limited to Chrome. With in 15 seconds of the movie starting, Netflix displayed "buffering 8%" for a full minute - after which I clicked on a new tab, and clicked on cox.net. As cox.net was loading, Netflix resumed.
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Health_Edge
Valued Contributor III
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4.2K Messages
Thats your router, not your modem. I think someone else may have better luck helping you. Good luck.
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KipK
Former Moderator
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606 Messages
I notice you've posted from two IP addresses so far, a residential connection and a Cox Business connection.
Are you having the same issue at both locations? Given the higher connection speed, better signal quality readings, and nicer modem on the business connection, I shouldn't think so. If so, that may point to computer issues in addition to the connection problems I read on the residential connection.
On the residential connection, there's a low incoming signal strength and signal-to-noise ratio. The main thing to try to correct this is to check all the cable connections you have access to, to make sure they're clean and secure and in good repair, and if this doesn't help then we'll need to schedule a service call.
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skitchead
New Contributor II
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10 Messages
Well, I called Cox Support. Nice guy, he checked my noise levels on my router and said that they were fine. He didn't know how that would resolve the issue either.
He did suggest I remove and re-install my tcp stack, clear my dns cache and flush my arp cache. We'll see if that helps any.
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skitchead
New Contributor II
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10 Messages
Hey Kip,
the residential line was from my cell phone, possibly via a wireless connection to the router on my boat. I have Cox at work and at home (boat).
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skitchead
New Contributor II
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10 Messages
Just to finish this off, I removed AdBlock from my PC, and after several cleanings with System Mechanic, and a few reboots, the problem is resolved. It was not an issue with Cox's service, it was Ad Block Plus software.
https://adblockplus.org/en/chrome
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