tomb993's profile

New Contributor

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55 Messages

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Audio and Picture out of sync on ABC/1007

I've noticed lip sync issues on ABC (channel 1007) for some time now.  News shows seem to be OK, I notice it on prime time dramas and comedies the most (Castle, Modern Family).  I've ruled out everything I can, it does indeed seem to be coming from this particular channel.  I've connected my TV with two different HDMI cables and component video/audio, all show the same issue.  I even got a new cable box recently (the new 6 tuner cisco box) and it does it too (I've seen the issue on at least two different boxes, maybe three).  My signal is excellent, my drop (from the street to the house) was recently replaced, signal strength is very high.  It happens both when viewing a program that has been recorded with the DVR and when I am just watching it straight through the box (no recording).

Is there something going on with ABC/1007?

Former Moderator

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7.1K Messages

I'm wondering if it's just the shows themselves.  You mentioned that the news is fine on the same channel so I'm thinking it's not  your box or other equipment.

New Contributor

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55 Messages

Hi, thanks, yes I thought about that myself.  But I just watched a Castle repeat on TNT the other day and it was fine.

I should add that it's only out of sync a little bit.  But it bugs the heck out of me!

Former Moderator

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7.1K Messages

This makes me wonder more if it was just some kind of issue with the national ABC feed.  While on the same channel, the news and programming feeds wouldn't come from the same source.  The re-runs on TNT would also be a different source.

New Contributor

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55 Messages

That's my question, and it's why I posted here.

Last night I noticed the issue on the ABC Family channel (1019).  I don't watch that channel often, but when I saw it last night I recalled seeing it before.

Seeing it on ABC and ABC Family, and no other channels, can't be a coincidence.  It also means it's very unlikely to be my signal or equipment.

Can someone from Cox look into this?

Moderator

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4.3K Messages

Hey Tomb, I'm going to do some more digging and see if anyone else in your area is having a similar problem. It may take a day or two, but please know we are definitely looking into this!

New Contributor

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55 Messages

Thanks Becky, much appreciated!  If you have any questions for me, or would like me to run some tests, please let me know. I'll assist anyway I can.

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