New Contributor
•
43 Messages
Atrociously slow internet speeds
I'm a new customer since November 2014. I've had a rather sour experience so far with my Cox internet connection. I had a 50/5 connection for about a week when I realized that the upload speed was horrible and not nearly enough for what I need (stream a lot of content to other devices outside my home network). I quickly upgraded to a 100/10 connection which isn't ideal in terms of upload speed, but adequate.
However, I almost never got the full upload speeds and typically hovered between 4-6 mbps. I had a tech come out to check the connection but he said everything was fine and levels were correct (I could have told him this from the modem status page). I ran a speedtest right in front of him and got a 80/6 and he said that was good and left. I couldn't believe I was getting 20 mpbs less download and nearly half the upload I was supposed to and he left like he had done his job. Mind you, I live in a brand new house that was finished in October 2014. The street is a brand new street so it's safe to assume that all the wiring from the street, into the house and throughout the house is brand new and in good order.
Regardless, the issues have mostly worked out since I upgraded my modem and router. I have the Motorola SB6141 and Netgear nighthawk router, both running up to date firmware. But recently my download speeds are a joke.
In the last two days I have not gotten a download speed test over about 13 mbps. It's usually around 4-6 mpbs, with the upload speed being double that (at least I'm now getting the full 10 mbps). Again, this is brand new equipment on a brand new connection. It has worked previously so I know everything is setup correctly. Anytime I call tech support they just say they'll send another tech, but they'll just do what the first guy did and tell me things I already know.
It is infuriating to be paying this much for a premiere internet connection, just to get a 10th of what I should be getting. When I do my speedtests, I make sure all connected devices are shutdown and that there are no unwelcome users on my wifi. The only thing using the internet is my wired PC. It doesn't matter if the test is done during peak hours or noon or 4 in the morning, they are all the same.
I only mention the previous upload speed issues in case they are related to my now current issues. Any assistance is greatly appreciated. I feel like I've done everything I possibly can on my end by making sure I'm using what is widely considered to be the top of the line hardware. But that is for nothing if the connection feeding the modem doesn't even closely resemble the connection I actually pay for.
I can't make this stuff up, this is the last speed test I just ran: http://speedof.me/show.php?img=150217104444-66108.png
A few minutes later on a different site: http://www.speedtest.net/result/4151161366.png
And for good measure, here is the Cox test: http://i.imgur.com/Wym6BXL.png
Remember, I'm supposed to have a 100/10 connection. I would understand network congestion at peak times, but if it degrades this much then I'm seriously worried.
Health_Edge
Valued Contributor III
•
4.2K Messages
11 years ago
"The only thing using the internet is my wired PC. It doesn't matter if the test is done during peak hours or noon or 4 in the morning, they are all the same."
Did you try bypassing the Netgear and connecting direct to the SB6141?
"I could have told him this from the modem status page"
Speaking of which, can you post your signal levels from the "Connect" page on the modems 192.168.100.1?
0
0
Brando
New Contributor
•
1 Message
11 years ago
0
0
amf0802
New Contributor
•
43 Messages
11 years ago
I did previously, but not tonight when I noticed the issue.
Also, we had a snow day today so I wonder if the issue is regional. I'm in Hampton, VA and noticed slow speeds yesterday as well. Since my wife has been gone on business for about a week I was here by myself and didn't notice if speeds were slow due to significantly less devices being connected. If it's been going on longer than I few days then I only have noticed today.
0
0
amf0802
New Contributor
•
43 Messages
11 years ago
Here is a link to my modem levels: http://i.imgur.com/uQLlvSs.png
I checked the speeds again this morning and got what I should be all along, 112 down and 12 up. I haven't tried yet to bypass the router but will update once I have. I don't foresee the router being an issue though, for a few months I had no issues with this modem/router combo. But I understand why and will check to make sure... got to eliminate any potential variables.
0
0
amf0802
New Contributor
•
43 Messages
11 years ago
I had no issue with my connection yesterday, everything was working as advertised. Speeds regularly between 90-110 mbps, but today has been different. After issues with online services via my Xbox I did a speed test and got about 8 mbps.
I hard reset the modem and router and ran a speed test directly wired into the modem, these are the results: http://speedof.me/show.php?img=150219083517-66704.png
Bypassing the router still gave the same speed. I highly doubt the router has anything to do with it, it's over $200 and Netgear's most popular high end router.
I really believe that the network infrastructure in this area just simply can't handle the demand and leaves the customers with a fraction of the advertised service. I never had any of these issues when I was on FIOS. To reiterate, this is a brand new house on a previously undeveloped street. Every single aspect of the cabling/connections are less than a year old.
The onsite tech came out a week after the cable was hidden underground from the street to the house, which was two weeks after the initial setup when we moved in. He said the levels were good even though I knew this from the online chat support, phone support, the installer, and me being able to read my own modem's status page. He took a look at the connection to the house and at the box on the street and said it was good, I had assumed this since it was a brand new line.
He then said there was nothing more to be done and that it should be working. Yet the speedtest done right in front of him gave me half my upload speed, and about 80% download. The issues have seemed to only gotten worse since then but shifted from upload to download speeds despite my upgrade in hardware.
It's infuriating to rely so heavily on a reliable and consistent connection that I pay for a premium connection speed just to get that connection a fraction of the time.
0
0
Health_Edge
Valued Contributor III
•
4.2K Messages
11 years ago
Could you post those signal levels? Nevermind, found them in your other post. Sorry. Also, did you happen to notice if they change when the problem gets worse? In general they look good. Upstream is very low, but that wouldn't effect download speeds IMO.
Also, could you post a tracert? To do so try Windows Key + R > CMD > Type "tracert cox.net". Usually a infrastructure problem would show latency spikes at the 2-3rd hop. If we don't see that, it helps isolate the problem.
0
0
amf0802
New Contributor
•
43 Messages
11 years ago
Here are my levels from yesterday: http://i.imgur.com/uQLlvSs.png
Here they are from today: http://i.imgur.com/Fjlxacz.png
As soon as I took those levels I did another test and got about 30 down and 10 up.
0
0
amf0802
New Contributor
•
43 Messages
11 years ago
Here are a few tracert commands I did over the course of an hour:
C:\Windows\system32>tracert cox.net
Tracing route to cox.net [68.99.123.161]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 13 ms 14 ms 172.22.60.138
4 15 ms 10 ms 11 ms 172.22.60.138
5 10 ms 11 ms 11 ms 68.10.8.157
6 23 ms 24 ms 22 ms dukedsrj02-ae4.0.rd.at.cox.net [68.1.1.123
7 32 ms 31 ms 40 ms 68.1.15.238
8 * 26 ms 23 ms 68.99.123.4
9 25 ms 28 ms 26 ms ww2.cox.com [68.99.123.161]
Trace complete.
C:\Windows\system32>tracert cox.net
Tracing route to cox.net [68.99.123.161]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 14 ms 12 ms 172.22.60.138
4 9 ms 11 ms 13 ms 172.22.60.138
5 11 ms 11 ms 9 ms 68.10.8.157
6 23 ms 26 ms 24 ms dukedsrj02-ae4.0.rd.at.cox.net [68.1.1.123
7 30 ms 23 ms 30 ms 68.1.15.238
8 * 23 ms 29 ms 68.99.123.4
9 26 ms 23 ms 26 ms ww2.cox.com [68.99.123.161]
Trace complete.
C:\Windows\system32>tracert cox.net
Tracing route to cox.net [68.99.123.161]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 12 ms 11 ms 172.22.60.138
4 11 ms 12 ms 10 ms 172.22.60.138
5 12 ms 13 ms 9 ms 68.10.8.157
6 23 ms 23 ms 25 ms dukedsrj02-ae4.0.rd.at.cox.net [68.1.1.123
7 23 ms 24 ms 22 ms 68.1.15.238
8 * * 26 ms 68.99.123.4
9 23 ms 31 ms 23 ms ww2.cox.com [68.99.123.161]
Trace complete.
0
0
tvmaster
New Contributor
•
66 Messages
11 years ago
last night around 11:30pm PST, lost both Internet and Cox phone. Automated phone guy at 240-1212 said "outage in your area".
went to bed, got up, and both Internet and phone were functional.
however....upload speeds were normal at 9mb, but download speeds were horrible, and still are, decreasing from nearly 30mb to 3-5mb. Could barely open URLs with lots of activity.
Cox says "all is well". I beg to differ. Have reset everything twice, am not close to being over my 250gb monthly limit, and did absolutely nothing to my internal setup, yet the slow download speeds remain.
Could their outage have trashed my Linksys router somehow?
PS - the Cox Speedtest page checks out near 30mb down, but Speakeasy and Speedtest are under 10mb down.
Somethings fishy......
0
0
DerrickW
Valued Contributor
•
1.2K Messages
11 years ago
I saw a similar posting for you on another thread that I responded to with some troubleshooting suggestions. I would recommend bypassing the router and connecting to the modem to test the speed. If it is fine connected directly to the modem there may be some issues there with the router. Y
0
0