ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem issues

I've reached out to Cox support twice, but I'm still having issues. The first person said it's due to lack of maintenance in my area and the second person said my modem wasn't working (even though I was talking with him via chat and must have modem support in order to do that).

Anyway, I upgraded my Cox internet and purchased an ARRIS SURFboard SB6141 DOCSIS 3.0 Cable Modem on 2/26/16. It came that week, called Cox to initiate the modem, and all went well. Well, until three weeks ago. That's when my signal started dropping. Not once a day, not twice a day, but 10+ times a day. Requiring restarting the modem and then restarting my router. Did I mention I just started working remotely? Yeah, it's awesome when you have to tell your employer that the internet is down...yet again. I literally wake up every morning by restarting my modem--it's always down. I had to restart it again to write this post. 

I understand the Arris Surfboard SB6141 has quirks related to the tighter signal confines that a DOCSIS 3.0 modem needs--which is why it's so freaking touchy, it's been reported to Cox multiple times and it appears to be an issue in my area. 

I need a technician to fix this.

Now.