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New Contributor
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Anyone having issues with getting to Technical Support - no one is answering!!!
I was on hold for 25 minutes then decided to call back in...agent told me they would talk to someone first and then bring me on the line the next time...I have been on the call for 27 minutes the second time now.
Cox's needs to step it up on their experience for customers if they are going to have longterm customers. I am 12 years with Cox and now looking for other options due to these issues.
ReneeG
Former Moderator
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That's not the experience we want for our customers. We'd like to help. What's going on? What type of technical issues are you experiencing?
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jepatton
New Contributor
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It is symptomatic. And when you get someone, it's a game of luck. I wasted 30 min with one idiot not understanding that what I was asking for was a link to a page i could not find. He wanted to know my previous address, and a previous (?) account number, which never existed.
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