Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor III
•
Anyone else with random disconnects and crappy speed in Lafayette area??
This is ridiculous... I get d/c'd 7 times in 45-50 mins... I post, then my speed goes to **.. .25 down and 4.8 up... I would be embarrassed advertising the fastest internet around... Then I would probably credit my customer for 2 months or more if they received these disconnects and ** speeds....
http://www.speedtest.net/result/1927132380.png
Becky
+2 more
Moderator
•
I lived in Kentucky in 2003 and had a similar experience with an Internet provider: constant disconnects, inconsistent speeds, and total unreliability. It was infuriating and beyond frustrating!
Believe me when I say that I understand what you are going through! I don't wish that aggravation on anyone.
Please allow me the opportunity to fix your internet. All it will take is a quick email that includes your name and address; I'll be able to access your account and take a look.
Sincerely,
0
0
Internet_Forum1
New Contributor III
•
and here we go again today.. 0.30 down and 5.08 up...WTF? I hate to see what people get who have less than preferred... This throttling has to stop... FIX OUR CRAPPY INTERNET SPEEDS!!!!
http://www.speedtest.net/result/1928858967.png
0
0
Internet_Forum1
New Contributor III
•
How do I email you Becky? Just use the generic cox email?
0
0
Internet_Forum1
New Contributor III
•
Terrible speeds again tonight... 0.37 down and 4.97 up... Preferred??? I don't think so...
http://www.speedtest.net/result/1930829507.png
0
0
cRoWn
New Contributor
•
So many concerns about inconsistent interne connectivity. My advice to all of you as an IT expert. High Speed Internet usually never drop the signal unless there is a outage in your area from the main switch board associated with Fiber Optic cable. Just make sure you all have Docsys 3.0 modem and wireless dual band N type and N type built in on your laptop Wi-Fi adapter you should be fine.
0
0
Pat_Smith
New Contributor
•
I am NOT a HiTechie as above is but slow speeds is something Cox will not hear of. After 7 months stating slow speeds a Cox techie came out, had to replace "main" box on power line and I still had to fight for a refund. I keep notes, Cox repID#, copies of letters but the best is to OPT OUT mandatory Cox arbitration which finally happened this month when they seem to be existing McAfee and keeping computers "clean" for only $14.99 per month calling it PC Tune-up ---oh I forgot the fine print---after a $99.00 computer Tune-up. Sounds just like COX. I did get to OPT OUT arbitration---read bill then email cox @ ArbitrationOptOut@cox.com. And good luck
0
0