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Anybody else have issues with DVR?
Note: the settings for the DVR recordings are not wrong. I have set the shows to record three minutes over the end of the show, and this still occurs.
Say a show comes on at 8PM -- it is scheduled to record until 8:33 in the menu. However, when I open the video to play it, it only records until 8:20. This doesn't happen every time. It only happens with new, live shows, such as The Office. When recording reruns of old shows, it gets it right 100% of the time, which is pretty annoying, because I told it to record the new show for a reason.
Anybody else have these issues? It seems it mostly has the problem when you are watching something while something is recording, or while two things are recording -- but sometimes it has issues even with only one recording.
Cox wants to charge me $49.99 to come out and look at the issue, but I don't want to pay it if everyone else is having problems.
Domino
Valued Contributor III
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2.8K Messages
13 years ago
DVR make/model? IPG (firmware) used? How often per week does this occur? Sounds like a faulty DVR to me. [No, this doesn't occur with my 8642HDC DVR.
Why does Cox want to charge you $49.95 if they are at fault?
[BTW, "The Office" isn't live, even with new episodes.]
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ChrisL
Former Moderator
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7.1K Messages
13 years ago
If the issue is found to be with Cox issues equipment under lease or warranty there would be no charge for a service call. We also offer our Cox Service Protection Plan which covers any problems with customer owned wiring in the home for a small monthly fee.
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Jim8080
New Contributor
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14 Messages
13 years ago
I'm having similar problems with my DVR. In my case, I usually get a recording error statement listed near the actual recording time, and yellow letters are used. It's usually an occasional problem, maybe 5% or less. I got a second DVR and hooked it up so see if another DVR solved the problem. The problem continued, but one DVR usually recorded ok and the other had an error. I didn't have a good and bad DVR.
I think it is the result of a low level signal. I have a complex setup, with an amplifier and a number of splitters. I finally rearranged the setup with the incoming cable feeding a 2-port splitter. One port was connected directly to the DVR I normally use through a 25' RG6 cable, and the other port through the preamp to everything else. So far, I'm ok, but it has been only a few days.
I suggest you phone Cox tech support and asked them to check and see if you have an adequate signal at your DVR. They do it from their office, so there is no fee. I'm also having other issues, and went to the local Cox store so see if I could get a new DVR. There are no new DVR's, so I exchanged the "test" DVR for another refurbished DVR. When I activated the DVR (connected through the preamp and multi-port splitter), tech support said I had a weak signal. I told them to activate it anyway (they had to boost the activation signal). There are no problems with the picture on the TV.
Incidentally, there are more than one splitter bandwidth. Cox used a Signal Vision 5 to 1000 MHz splitter at my home. I have also used a Extreme Broadband Engineering splitter, but had to buy them online.
Good luck.
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