Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor III
•
Am I getting the correct firmware pushed to my modem?
I have a SB6183 but when I go on the website it says my device is a Model:RGI6183. I'm wondering if there is a difference at all. Because I have consistently been having upstream packet loss throughout the day and I'm just grasping at straws at this point. I've had techs come out on numerous occasions with no resolution.
Tecknowhelp
Valued Contributor II
•
What you are seeing is the name of the modem that Cox gives it inside their database. The R stands for retail. Firmware is usually upgraded automatically after a few days of the modem being connected to Cox. Also, I have not heard of any SB6183 firmware glitches. What firmware are you running now?
Also, are you in Arizona?
0
0
ChaseRankin
New Contributor III
•
Not at home at the moment so I can't really say right now. But no, I'm over in Florida. I'm just experiencing the same kind of packet loss issues that I see come up in the forums frequently. Tons of uncorrectables(thousands) after just a couple hours uptime.
0
0