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Chris_Werner

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7 Messages

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100Mbps down to 10mbps

These past few days my speeds have been dropping. It usually seems to start around 9-10pm. It is so bad the speed tests never finishes during the upload test. :( I can't multi-task cause its like dinosaur internet! lol. I live in the Tulsa, OK area... Does anyone know if they are upgrading or doing something around here?

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Tecknowhelp

Valued Contributor II

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2.8K Messages

First, have you done any speed tests? Try Cox's. 

Second, are you connecting direct to the modem when you test?

Third, what modem/gateway do you have? Model number should be printed on it.

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Chris_Werner

New Contributor

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7 Messages

I tried both with and without a router. Modem model is Zoom 1094 3.0 docsis.Just rand a cox speed test..It got less than 1mbps download than timed out before upload finished.

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Tecknowhelp

Valued Contributor II

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2.8K Messages

What speed do you get if you bypass the router?

Also, what are you signal levels? Should be found at 192.168.100.1

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Chris_Werner

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7 Messages

This page displays information on the status of the cable modem's HFC and IP network connectivity.
Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel 855000000 Hz Locked
Connectivity State OK Operational
Boot State    
Configuration File OK
Security Enabled BPI+

Downstream Bonded Channels
ChannelModulationFrequencyPowerSNRCorrectablesUncorrectables
1 QAM256 855000000 Hz 9.1 dBmV 40.3 dB 0 0
2 QAM256 837000000 Hz 7.9 dBmV 39.9 dB 0 0
3 QAM256 843000000 Hz 8.7 dBmV 40.2 dB 0 0
4 QAM256 849000000 Hz 9.1 dBmV 40.3 dB 0 0
5 QAM256 885000000 Hz 9.1 dBmV 40.4 dB 0 0
6 QAM256 891000000 Hz 8.8 dBmV 40.3 dB 0 0
7 QAM256 897000000 Hz 8.8 dBmV 40.3 dB 0 0
8 QAM256 903000000 Hz 8.2 dBmV 39.9 dB 1024 34

Total CorrectablesTotal Uncorrectables
1024 34


Upstream Bonded Channels
ChannelUS Channel TypeSymbol RateFrequencyPower
1 ATDMA 2560 Ksym/sec 38900000 Hz 44.5 dBmV
2 ATDMA 2560 Ksym/sec 22600000 Hz 43.0 dBmV
3 ATDMA 5120 Ksym/sec 27500000 Hz 44.5 dBmV
4 ATDMA 5120 Ksym/sec 34000000 Hz 44.5 dBmV

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Tecknowhelp

Valued Contributor II

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2.8K Messages

And what are your speeds direct to the modem? If 1Mbps, then no clue. Technician?

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Chris_Werner

New Contributor

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7 Messages

It usually only happens during a specific time frame. I did it both with and without modem. Same results, but now its starting to act somewhat normal. All sudden I am @ 80mbps down and 5mbps up..  Which isn't my norm but better. I always usually see 100-120mbps and 10mbps(upload)

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Tecknowhelp

Valued Contributor II

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2.8K Messages

What tier/speed do you pay for? If you were getting 1Mbps through the router, and 80Mbps not, sounds like a network issue is atleast some part of the problem.

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Chris_Werner

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No no, I got the same results with or without a router. Like now, I am getting somewhat normal speeds with and without my router in involved. It'll run somewhat normal until tonight. I am guessing its something on the back end, but who knows.

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Tecknowhelp

Valued Contributor II

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2.8K Messages

Good luck then. Communicating with anyone on the back end is near impossible. I have spent months trying to get my problem fixed and I used to work for Cox. 

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Chris_Werner

New Contributor

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7 Messages

I was hoping it was just a bunch of upgrades going on after hours or something. They did recently buy out another ISP and have been doing a ton of changes. Thanks for the trying to help though!! :D

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DerrickW

Valued Contributor

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1.2K Messages

Hi Chris Werner,

I'd like to take a look at the signal levels and the modem log to see what's going on with your connection.  Please email us your account info at cox.help@cox.com, we'll get this figured out.  In your email include the name and street address listed on the account.  

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Chris_Werner

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7 Messages

Sorry I took so long to reply but I just sent you the email with the requested info. 

-Chris

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johnbleroy

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This is interesting. The complaints about serious drop-off in download rates with Cox has been going on for YEARS now. Look at the older forum threads. The Cox tech people assigned to chill out irate customers will go on and on about how it's your problem, not theirs, you need to have someone come out, or maybe you need a new modem. It's all nonsense. Cable internet speeds drop off dramatically from approximately 7 pm to 11 pm on weekdays, when everybody gets home from work and has something to eat. That's been the case for years, and always will be until your neighborhood is completely rewired. It's the responsibility of Cox (and other internet providers) to give you what you're paying for. But you're not going to get it in the evening when their lines are over-used. Either you get your internet work done during the day (from home), or you suffer with connection speeds that are less than half of what you're paying for. Me, I pay for 50 mbps, and during the day I get about about 30 mbps--which is really lightening fast. In the busy evening hours, it drops to about 10. That's what everybody reports. And this has been going on for YEARS. Don't listen to the chill-out artists working for Cox who try to tell you that they're oh so sorry, and it's probably your fault and not theirs. They are conning you, you don't need their Premium package, you'll never get 100 mbps even at eight in the morning. Settle for Preferred, maybe, and wait until the weekend for serious surfing and downloading. Sunday mornings are great. Monday mornings are even better. Try to figure out when most people are online, then do the opposite. And do your internet work at times when the volume is not so high that their wiring can't keep up with the traffic. Remember: they want your money, not your satisfaction. I would quickly shift over to a satellite option, except I'm in an apartment building where a dish can't pick up the satellite properly from my balcony.

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Tecknowhelp

Valued Contributor II

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johnbleroy said:
will go on and on about how it's your problem, not theirs,

When do they say this? Can you give a example?

johnbleroy said:
Cable internet speeds drop off dramatically from approximately 7 pm to 11 pm on weekdays,

Do you mean for you? Or for everyone? Because that isn't my experience at all. I have Preferred and have been getting the provisioned speed since day one. Two different houses in two different towns. 

johnbleroy said:
Me, I pay for 50 mbps, and during the day I get about about 30 mbps--which is really lightening fast. In the busy evening hours, it drops to about 10.

Did you want to troubleshoot this issue? Maybe start your own thread and tell us the technical details? Modem? Router? Wired vs Wireless? How are you measuring your speed? Etc

johnbleroy said:
They are conning you, you don't need their Premium package, you'll never get 100 mbps even at eight in the morning.

Again, where's your data? I have helped many people here get 100Mbps easy. I don't think your issue is typical. 

johnbleroy said:
I would quickly shift over to a satellite option,

Doesn't Satellite internet max at 15Mbps? If so, isn't that half as slow as your normal speed? If your going to compare ISP's, atleast pick a ISP type that isn't the slowest. Even DSL is faster then Satellite. 

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ChrisL

Former Moderator

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7.1K Messages

@johnbleroy

I took a look at your connection from here and it appear you're still using an older modem that isn't compatible with the speeds you're in billing for.  I'd suggest looking into upgrading to a DOCSIS 3.0 modem.

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