New Contributor II
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6 Messages
1 second disconnects in computer game
I've noticed when I'm playing a specific computer game online (Diablo 3), every couple of days I have a period of time where I get disconnected for 1 second every 30 minutes or so. At first I thought it might be the game servers, but my friends do not experience this issue, and I've also noticed that my Skype and internet connection icon on the computer actually show I've been completely disconnected from the internet (But not the router, because I retain intranet connectivity)
Where should I start to resolve this and has anyone else heard of a problem like this?
Thanks!
Accepted Solution
JMJ05
New Contributor II
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6 Messages
10 years ago
Thank you very much for the response. First off I did the ping as you requested, and it had a latency of 20-25ms each time. I believe that was just a coincidence at the time. So back to the drawing board...
Decided to check the Event Viewer (why didn't this occur to me sooner? I'm not very smart)
So a sort of an A-Ha moment.
My question is- Why will I go hours, days even, without a problem and then all of a sudden it will start having problems like this? At first it was only happening during peak hours but then weekend play, late night, I noticed it started up again!
I've logged on to the router and the DNS lease timer was set to 1 hour. I changed it to 12 hours and we'll see if that helps the problem. Is this my problem? Or am I looking at something different as the culprit? This confuses me as to why it will go along just fine and then all of a sudden start acting up. I believe now that my router is the culprit, but I'd love for you guys to take a look over it and let me know what you think, and what I need to do going forward from here.
Thank you very very much for all your help so far, I greatly appreciate it.
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Health_Edge
Valued Contributor III
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4.2K Messages
10 years ago
What kind of modem/gateway do you have?
Also, when the service interrupts on the gaming desktop, can you get online on other devices on your network?
Last, when the issue happens, do any of the lights change on the modem?
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JMJ05
New Contributor II
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6 Messages
10 years ago
Thank you for the reply. I am still working on the other device issues when this happens to me, because it's a brief disconnect, it's tough to check multiple things at once within the limited time window, I will get back to you as soon as it happens again and I gather results.
In the mean time, here's the answer to your other question
Netgear N900 CG4500BD
Update - happens on world of warcraft as well. Still Blizzard IP addresses, so I'm not sure that changes a whole lot. But all day long this has been happening.
Again, thank you very much for the help and I will get back to you with answers ASAP
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Health_Edge
Valued Contributor III
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4.2K Messages
10 years ago
No problem. Happy to help a fellow gamer. Something else you may want to do is do tracert before and during the problem. Blizzard has a pretty good support page explaining how. See here. However, since you're not even getting to the gateway, that problem needs to be understood first.
PS. How has D3 stood the test of time? I never got the DLC. Worth it?
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JMJ05
New Contributor II
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6 Messages
10 years ago
Happened again. The router did not change lights at all. Didn't have enough time to check other devices
Was playing WoW, and was on ventrillo (Which also disconnected)
Will do the tracert and post results.
My friends were playing it and thought I'd jump back in. It's making a surge recently for the overall re-balance and buffs. New Ladder Season and new patch is about to start in two weeks. It's a lot easier to have fun WHILE doing challenging content now, in my opinion.
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JMJ05
New Contributor II
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6 Messages
10 years ago
It's back!
Like I said, goes several days being fine, then when it happens, it happens a lot in one day. Then it's fine again for a while. I prepped for a tracert after the first time it happened and as soon as I D/C'ed I hit enter, Here are the results.
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 5 ms 10.33.0.1
3 7 ms 8 ms 10 ms COX-68-12-19-28-static.coxinet.net [68.12.19.28]
4 7 ms 7 ms 8 ms COX-68-12-19-56-static.coxinet.net [68.12.19.56]
5 93 ms 74 ms 69 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 23 ms 13 ms 13 ms xe-5-3-0.edge5.Dallas3.Level3.net [4.59.32.101]
7 * * * Request timed out.
8 * * * Request timed out.
9 19 ms 19 ms 25 ms ATT [4.68.62.230]
10 23 ms 18 ms 23 ms cr1.dlstx.ip.att.net [12.123.16.86]
11 18 ms 18 ms 17 ms 12.123.249.169
12 * * * Request timed out.
13 * * * Request timed out.
[At this point the request times out at each hop through #30]
30 * * * Request timed out.
Trace complete.
I feel like I'm making a bigger fuss out of not a lot, but it's annoying when you have to spend limited currency to open a time-sensitive part of the game that you lose completely when you log off (disconnect)
Thank you again for your help, I hope this can narrow some things down.
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EdwardH
Valued Contributor
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755 Messages
10 years ago
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ChrisL
Former Moderator
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7.1K Messages
10 years ago
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JMJ05
New Contributor II
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6 Messages
10 years ago
Good call. I was super tired and mixed up terms. I apologize for the confusion.
I believe updating the DHCP lease timer has fixed the problem. I have not experienced this issue since. I will let this thread sink now unless it happens again.
Thank you to everyone who helped me with this, I appreciate it and will return if any more issues come up knowing that there's helpful people here to... well, help. :)
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ColleenD
Moderator
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1.7K Messages
10 years ago
I'm very happy to hear that the issue seems to have been both identified and resolved! There are a good bunch of folks who frequent our forums and us moderators are here to help when the issue is beyond what another customer can assist with.
Have a great day!
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jeffp300
New Contributor
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2 Messages
10 years ago
I've been having this exact same problem all weekend. I just got Cox internet installed a week ago (just moved to the area) and it was fine until Friday, when all of a sudden my internet connection seems to completely drop every 10 minutes or so. It's been making playing online games really difficult - WoW, SWTOR, GW2, Hearthstone - they all drop and it kicks me offline, which is insanely annoying. Also affecting streaming services to my TV as well.
I'm not a "computer" guy so I don't know how to do any of the fixes without instructions. Any advice on what I need to do to fix this? Can someone please look into my connection? It's not just a prime time thing either. Was happening early Sunday morning too, and is still happening now at 7AM Monday morning.
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EdwardH
Valued Contributor
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755 Messages
10 years ago
The signal levels for the modem are showing fine with no packet loss or latency from here. Are you able to test speeds through a speed test either through our site or something like speedtest.net to see what the totals are coming back like?
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jeffp300
New Contributor
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2 Messages
10 years ago
the speed is completely ok. really high. no complaints there. the issue is that randomly the connection drops out completely. I called and used the automated help, and I think they reset the modem and assigned it a different IP address (I know because my email didn't recognize the IP and sent a confirmation code to my phone). Since then, it seems to be working ok but I'll keep an eye on it
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ColleenD
Moderator
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1.7K Messages
10 years ago
Thanks for the update. Hopefully the reboot by the automated system straightened everything out! Please let us know if you need additional assistance.
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