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bigb63

New Contributor

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9 Messages

Sunday, August 4th, 2019

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Tv on contour app with in home wifi

Even with my tablet connected to my in home wifi the contour app thinks I am not on it and wont let me watch certain channels, I just signed up with cox again after leaving them 3 years ago and am regretting it already

Homelife camera not working, the wifi is pretty weak, the contour app is very feature lacking, just left dish but I am beginning to wish I had not, their  app is far superior.

Why wont the contour app recognize that  my tablet is  connected  to my wifi?

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

6 years ago

Hi Bigb63, we are sorry to learn that you're having a disappointing experience with us, and I want to help in any way possible. In reference to your Homelife camera not working correctly, I have submitted a request to have our Homelife Technical Support Team reach out to you. When it comes to enhancing the WiFi network, I am including an article titled "The homeowner’s guide to improving wifi:"

http://bit.ly/332SQ3I

Here's an additional article about ways to improve your internet experience as a whole, http://bit.ly/2Kq4uR5. The following article provides a list of all content that can be viewed outside of your in-home network as well, http://bit.ly/2GYpZDC. While many of the content cannot be accessed through Contour and off of your in-home network, many broadcasters' also have apps available for free, http://bit.ly/2H5PnaB. In regards to your tablet not recognizing the WiFi network, I would recommend ensuring your tablet's operating system is up-to-date. I would also suggest and uninstalling and reinstalling the app. If you have our new Panoramic WiFi modem, the app is available for free. With the app, this allows you full control of your in-home network (including your tablet), http://bit.ly/2y5e17d.

We welcome you back to the Cox family; if you have any additional questions or concerns, we encourage you to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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bigb63

New Contributor

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9 Messages

Thanks Kevin, I do appreciate it, but I must say I am curious, (not trying to sound like a Dish spokesman either) but with that app, there are no restrictions, no limits, the app connects directly to the box in one's home over the internet, and you can then watch anything, anywhere, anytime as long your device has cell service, anything you can see at home, you can watch anywhere, no "in home" restrictions, no fox regional restrictions, it is very nice, no additional apps needed,

I did not know prior to signing up with Cox again that the contour dvr is cloud based, generally speaking I am not a fan of cloud based tech, but that's a different discussion for a different time.

Thanks again for your reply, I look forward to someone reaching out to me about the camera, the smart bulb and door sensor work fine in the app, just the camera is the problem.

I will check out the article you linked on the wi-fi, and I did figure out the issue with the app, my email is tied to 2 different cox accounts, but the user name is different, my app was logged into the other account, so even though I was on my wi-fi, I was logged into the other account.

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

Bigb63, I appreciate the opportunity for working letting me work with you on this. In regards to the Cloud-based DVR service, this is not a requirement. In other words, we do offer a Contour 2 system with a hard drive. However, one distinct advantage to our cloud-based DVR system is the ability to access 4K content through Netflix and YouTube apps. Please feel free to reach out to us directly, should you have any further issues. -Kevin M. Cox Support Forum Moderator

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6 years ago

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ekhawaii

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283 Messages

KevinM2...so how does one determine what hardware we have Cloud/hard?  Does it show up on the bill.  Is there a price difference and what are the other differences than Netflix and Utube?  I don't use either option.

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6 years ago

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KevinM2

Former Moderator

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1.5K Messages

The Contour 2 wireless receivers are different for the following reasons:

1.) No coaxial cable is required for the wireless receivers, as they communicate with the modem
2.) Cloud-based DVR service. Meaning, if you have to swap out receivers for any reason, all content is stored on a virtual cloud, as opposed to a hard-drive (with the hard-drive, all content would be lost)
3.) The ability to stream in 4K for Youtube and Netflix

If you'd like, we can take the opportunity to go over your account services in greater detail. To get started, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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6 years ago

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LatitiaS

Moderator

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425 Messages

Hi Bigb63,

We received an update that your Home Life issues were resolved. Thanks again for reaching out to us.

Latitia

Cox Support Forums Moderator

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6 years ago

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