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RPadTV

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Thursday, March 4th, 2021

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NBC Sports App and Website Won't Recognize Cox Subscription

Can't get NBC Sports to work on Windows 10 PC, Apple TV, iPad, or iPhone. Spent 20+ minutes on the phone with Cox and they verified that NBC Sports is part of my plan.

NBC Sports website says "It looks like your TV subscription does not provide access to this service. Please contact your TV provider for more information."

iOS apps say "Authentication Error: We're sorry, it looks like there was an authentication error."

This problem has been happening for two days now.

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Updated 

4 years ago

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Allan

Moderator

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2.3K Messages

5 years ago

@Rpadtv, I recommend clearing browsing data/cache and trying again. Also, please make sure you are using the primary login for the account. -Allan, Cox Support Forums Moderator.

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schur006

New Contributor

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3 Messages

4 years ago

I am also getting this error using NBC sports app / My Teams app and unable to view NBC sports Washington, went through about 3 different cox support reps and none of them were able to help or even understand the issue, as if I was speaking a foreign language.  These were the responses I got...

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SharonL

Former Moderator

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144 Messages

Hello Schur006,

I am sorry you are experiencing difficulties with your services. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.

Sharon
Cox Support Forum Moderator

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4 years ago

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schur006

New Contributor

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3 Messages

4 years ago

I am also getting this error using NBC sports app / My Teams app and unable to view NBC sports Washington, went through about 3 different cox support reps and none of them were able to help or even understand the issue, as if I was speaking a foreign language.  These were the responses I got...

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schur006

New Contributor

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3 Messages

I guess cox doesn't provide that any more.

So if it says that is means it not available.

Okay I'm sorry about that.

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4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

4 years ago

I understand this is streaming, but it appears lately Cox is having lots of issues with TV content.

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bettabreaks

New Contributor

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3 Messages

4 years ago

Getting the same problem , I have Cox and can watch the nbcs washington on the tv but when I tried to stream though my fire stick it will not let says im not an authorized user and I have check that we have nbcs as part of my package 

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Barry_E

New Contributor

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1 Message

After the authentication error, tap on Cox at the upper-right of the app.  Error:  Not found.  The requested URL /coxlogin/ui/tvonline was not found on the server.

Now, Cox employees, read the above error again.  The url is invalid.  Please figure out where the mistake is and fix it.  Please stop trying to say that it is an individual's account problem because it isn't.  I am currently on the phone with a Cox account representative, who happens to be in Canada.  He is not able to download the app because it is not available to him in Canada, which further makes this a problem.

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4 years ago

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BenS1

Former Moderator

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697 Messages

Hi @Barry E,

I was able to go to this link stream.nbcsports.com/.../ , and then click Cox and sign-in. Can you please try to go to that link and sign in with your Cox primary user ID and password?

Ben S.
Cox Support Forums Moderator

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4 years ago

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BenS1

Former Moderator

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697 Messages

Hi @Bettabreaks,

Can you try to login to the app via your phone? Also, please make sure you are using NBC Sports App version 8.1.7. Are you making sure that you are using the primary Cox username to log-in to the App?

Ben S.
Cox Support Forums Moderator

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4 years ago

bettabreaks

New Contributor

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3 Messages

Yes and it still does not work 

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4 years ago

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bettabreaks

New Contributor

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3 Messages

Still can’t watch the games says I’m not authorized and I have used this for a couple years 

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4 years ago

0

SharonL

Former Moderator

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144 Messages

4 years ago

Hello Bettabreaks,

Are you able to watch this channel on any other device? Also, I recommend clearing browsing data/cache and trying again. Also, please make sure you are using the primary login for the account.

Thank you.

Sharon
Cox Support Forum Moderator

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