Cox's SPAM engine ** and needs completely disabled.
How can i get cox to quit prepending "-- SPAM --" to the emails consumed by a 3rd party email client? Even after I've told your learning engine that it's, "not spam". I should not have to add every single from address to a contact. Yet, even that doesn't help. Better yet, how can I get cox to simply quit scanning ALL of my email even though I already have "No SPAM Filtering" selected? Your SPAM "learning" **, I've never seen it learn and whitelist any FROM address I've marked as "not spam". Just allow me to turn it off completely, please.666Views0likes6Comments
What does it take for Cox to act on a Ticket submitted 6 weeks ago re emails going to spam
I'm ready to move to a new email provider if Cox doesn't get their act together. Cox doesn't allow customers to whitelist email addresses they want to receive mail from, you have to submit a ticket. I submitted a ticket April 12 and followed up 3-4 times and all I hear is that there's a backlog. They don't seem to have a backlog when it comes to increasing my bill. So I have legitimate emails from Google, Youtube, HBO, my gas company, my own city government, Netflix, Godaddy, numerous other emails I signed up to receive, and most importantly, work-related emails that consistently go to spam. Still no resolution. This is terrible customer service.4KViews1like9Comments