DPQ-3212 modem w/battery backup never goes online after power failure
In October Cox installed a DPQ-3212 (I assume this is a CIsco modem although the brand name on the modem itself is "Technicolor") phone modem in my home as part of their infrastructure upgrade. I purchased a backup battery for the modem. Last night we had a power failure and a phone which should have worked (non-cordless, does not require power) had no dial tone. Power was off for about 30 minutes. This morning I tested the modem by unplugging it. What I'm seeing is the all of the panel lights lighting in succession, and then everything but the POWER light turns orange and and it repeats this sequence. I let the modem do this 4 or 5 times and then just plugged it in. If there's a power failure, why doesn't the battery just immediately take over (like a UPS on a PC)? Is the behavior I'm seeing by unplugging the modem indicative of a defective modem or defective battery? Under normal use, the BATTERY light is solid green. Thanks for any insight into this. Not having phone service during a power outage is unsettling especially when you've paid for a backup battery. Rob8.1KViews0likes9CommentsBackup power for phone service
I am thinking about using the Cox digital telephone service. However, the backup battery is good for only 8 hours of standby time. With multi-day power outages not uncommon in my neighborhood, this just isn't good enough. Are there any other viable solutions? I would be looking for at least 2 days of standby time.4.9KViews0likes4CommentsDoes the Cox Secure Online Backup use encryption?
I tried searching the forum and the help on the file manager page and couldn't find an answer to this. I was wondering if the Cox Secure Online Backup software used encryption when it uploaded data. I was also curious about whether the data is stored encrypted on COX's servers. Thanks in advance.2.9KViews0likes3CommentsBackup
Theinstructions say that I might need to download an applet the first time I access online backup. Windows security will not allow that site to be downloaded because there is no provider signature. Why is Cox asking me to download an applet that comes from an "unknown"source? I've tried everything I can think of, but my OS is apparently more determined to block this site. Any ideas?2.9KViews0likes0CommentsSecure Online Backup Software for Mac
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I have run out of space on my online backup, I was backing up files and didn't realize I was backing up everything, I don't need everything on my c: drive to be backed up. I there a way to delete folders on Cox Backup and start over again???2.1KViews0likes1Comment