6-Tuner DVR
A Cox rep. told my dad this weekend that a new DVR would be available today (6/18/13) that would allow for 6 shows to be recorded from 1 DVR. I was super excited! But when I chatted with a rep. online just now, she said that such a thing did not exist. :( I'm tired of paying $200+ for just 2 shows at once. I've been waiting to switch to Whole Home DVR, but I only have 1 TV right now.43KViews0likes61CommentsContour 2 scheduled series recordings fail to record
Greetings . . This problem has been recurring since January. I have called at least 5 times, but still don't have resolution. Hard drive was less that 25% full, power cycling the DVR does nothing to correct the problem, even though one support person suggested the resolution would be to manually power cycle the DVR at least once a day. Here is the scenario: go to the guide and find a show to record -- say "BULL". select that item and click the record button choose to record ALL, then just new Now when the time comes for BULL to start, the DVR appropriately indicates the recording has started (front panel red LED lights), and if I go to Contour-->SAVED, the row for BULL indicates it is being recorded. It also shows as recording on the SCHEDULED page. Now wait 15 minutes or45 minutes - it doesn't matter - and try to play back the recording of BULL FAIL - - a dialog appears stating there is a problem with this recording and it cannot be played. It also states that BULL is playing again on <date> (where the <date> is the current date) would you like to record it then?. There are two options OK and CANCEL CASE 1 OK:The recording picks up at that point and successfully completes even if there is only one minute left of the program. Note that if the record time has passed you don't get this option in the dialog CASE 2 CANCEL: The DVR stops indicating the a program is recording and an entry remains in the SAVED list. However, if the schedule time has passed, you don't get a cancel option The next morning the bad recording has disappeared from the list As I said, I have called multiple times over the last 6 weeks with no resolution. Three calls ago the support group decided to replace the Contour box - which they did. The tech did all the standard checks. All the levels were goo and he could find no condition on our drop that might cause the problem. All the old scheduled recording items automatically updated to the new DVR upon activation AND all the scheduled programs properly recorded and could be played back in their entirety ----- for one night, the same night that the DVR was replaced. The next night ALL recordings failed again. I called Cox Support again. This time the support person suggested I delete and recreate all the scheduled items - - i did so and everything worked again --- for one night. He also forwarded the support tickets (7521244, 7676652) to another level but three days later I still haven't heard back. Last night some more of the scheduled recordings failed once again and I called support once again, but didn't get any new information they offered to send a tech out again, but after reading the last tech's comments we agreed that would likely not be beneficial. However, the support person was professional and expressed a desire to help. I don't have any issue with any of the folks that I talk to when I call support, but they are pretty limited in what they can do for this problem and the back end guys are pretty busy - i guess - But as a customer this is pretty frustrating - -I have been with Cox since 1979 and have NEVER had a problem drag on like this. We had one problem where 300 feet of cable from the street drop had to be replaced - -- that only took a week. Help12KViews0likes4CommentsMotorola DVR wont buffer longer than hour anymore............... HELP!
How do I check to see which firmware I have. My DVR went off the other morning for a couple hours(I assume for a firmware update) and went from 4-5 hours of buffer time to only ONE measly hour. Id like to know if I can figure out what firmware I have sine when i research the issue I keep seeing people refer to that. Any help is appreciated! :)6.5KViews0likes13CommentsDVR stops recording before end of show
The DVR recording times appear to be out of sync. Scheduled recordings consistently start and stop before they should ~ 30sec - 1 min. It is very annoying because we always miss the end of recorded shows. I know I can extend the recording time by 1 minute but I should not have to do that for every show.4.7KViews0likes3CommentsLas Vegas Issue? 14 months of DVR'd shows and films ALL disappeared/deleted! New recordings not saving!
Is this a regional issue? I just returned home from vacation--during my time away many shows were cued up to be recorded. I could not wait to catch up. Additionally, for the past 14 months, I've carefully and mindfully recorded/DVR'ed many shows and movies that were either meaningful to me, relevant to my work, or which I intended to watch or re-watch simply for fun. Imagine the punch in the pit of my stomach to discover--my first night home--all those carefully curated shows I missed while I was away on vacation are gone. As well as the entire collection of amazing shows and movies I have gone out of my way to save. All of them: gone. Approx. 100 DVR entries, although only 65% of capacity--and I'd selected "Save until space is needed." Further--new hows are scheduled to be recorded, they record but overnight they are wiped out and Deleted Items displays (0). I spoke with tech service tonight and the first-level rep reset my box but that didn't do anything. He connected me to a higher level "tech" and she was dismissive and apathetic/flippant about this issue. I pay upward of $200/mo for Cox, and generally am quite pleased. My favorite part of Cox, other than the Premium channels I pay for, is the ability to reliably save content that is meaningful to me, to view it as I am able, given my hectic and intensive work schedule. I work in a technical field and it nearly impossible to believe the higher-level tech representative was correct in saying no one at Cox has the ability to even diagnose this problem. That it's "just broken." I know--because it is my professional focus--the data is stored somewhere, the signal comes into the box, there is software -- many moving pieces that can analyzed. Cox has the ability to look at the equipment and analyze the signal from your perspective and evaluate the problem. I can't overstate how tremendously disappointed I am that Cox failed me while I was on vacation. Furthermore, many of the movies and shows I exactingly saved throughout the past 14 months cannot be re-found because they are no longer available on Cox. With regret--but I'm utterly serious--I will cancel all Cox services if Cox is no longer trustworthy enough to reliably meet my entertainment needs. And to handle this situation honestly. I know you-all have recovered data/content in the past. In this very TV Forum (not long ago) a Cox representative verified that Cox can--and she did--evaluate this situation and examine the behavior of the streams and data, and recover customer saved DVR content/lists when this same Cox-generated error occurred--the customers affected have affirmed that the Cox tech who posted here did in fact recover their data. Furthermore, I am aware that you keep track of customer systems and what customers save. And, incidentally, while on vacation your algorithm indicated it knew exactly which shows I had watched and DVR'd hen I was back home in Vegas previously -- so you actually DO have the data. Please show the courtesy of a response and address this situation promptly, by restoring the data that is not displaying. This data is not "LOST" even if it is stored on the local hard drive. Respectfully (and with profound frustration)...4.5KViews1like5CommentsDVR and Cable TV Issue
My cable TV has been VERY inconsistent for about a week. Some TV stations will come in fine, and some I cannot even view. I have had between8and 10 DVR recordings fail. Sometimes rebooting the DVR will help. The internet has been unusable during this same timeframe. What could be the problem?4.4KViews0likes1CommentDVR no longer records properly
DVR: Scientific Atlanta Explorer 8300HD Problem: DVR starts recording, then stops immediately. On playback, only 1 minute duration is indicated, and error message displays "We're sorry, this show is unavailable." Most recordings are the same with 2 exceptions. I think that those two were watched at the same time as being recorded. I have unplugged the DVR twice and rebooted; with no improvement.3.4KViews0likes1Comment