Cocks can’t keep up with 4k videos on YouTube with 1GB download speed
I’m paying 130$ for YouTube to buffer and lag on 4k videos when no one else is using the internet at home. Worst internet service I have ever had. DONT GET COCKS… oops I mean Cox because they suck it. Losing packets left and right.
ConnectAssist Plan doesn't include access to Panoramic Wifi App.
I've been with Cox for many years. Previously I was on the 100 download plan for $50. which used one of the Technicolor gateways. I loved using the Panoramic Wifi app. Now that I'm retired my income is low enough that I qualify for the ConnectAssist Plan, still at 100 download, but for $30, so a little less expensive. I was required swap out the Technicolor gateway for an Arris TG1682G gateway, which also supports Panoramic Wifi. But, after setting things up, I was very surprised to find that I can't use the Panoramic Wifi app with the ConnectAssist Plan, as I was tersely told by the lady from Cox who called after a Ticket was submitted. Hmm I have to wonder why use of the Panoramic Wifi app was revoked from people with the ConnectAssist Plan. The Arris gateway is able to work with it. Is the use of the app somehow expensive for Cox? Or maybe us poor folk don't have the skills to use the app. Maybe Cox didn't want to put in the effort so discounters can use the app because we just don't deserve it? I would just like to know. Whatever the reason may be, it sticks in my craw and it really isn't a good look for Cox. Alright, I'm done talking. My question is, does anyone know if the Cox lady who called me is correct -- the Panoramic Wifi App doesn't work on the ConnectAssist plan? And if that's true, why is it that way. Thanks
DATA USAGE PER DEVICE
What on earth happened to cox wifi app? For some reason after the update we are unable to track which device are using the most data. The app only tells you your total data used per day. That’s not helpful at all. After 2 years all of a sudden my data usage went up drastically and I have no idea why or which device is causing it. Every cox representative said it’s not possible and I ended up finding it a year ago. You updated the app and now I can’t find it again. Your employees need better training. This is unacceptable. https://youtu.be/spj-I-8_3UQ?feature=shared Please click on the link above and fast forward to 1min into the video. You can clearly see the data usage per device. Now that tab is gone. Why ? How are we suppose to manage our internet? Or is this just a way for cox to strong arm you into paying for unlimited data. Wish AT&T serviced summerlin. I’d switch immediately. Below is a screenshot in case cox representatives deny it ever had the featureCox Courtesy Credit for going over Data Allotment
On data meter page it says: ($) Courtesy credit: You have 1 courtesy credit to exceed monthly data usage without charges. Tooltip: Cox will waive overage charges for the first month you go over your data plan What does it entail? Does it only pay the first first $10 only? Or does it cover all of the overages for that cycle? So if I go over by 150GB, do I pay $0 or do I pay $20 ($10 free for the first overage, then pay rest)
