ContributionsMost RecentMost LikesSolutionsRemote with large buttons for Contour 1 DVR? Hi, My elderly Mom has problems seeing all the little buttons on the Contour 1 remote. I see Cox has some big button remotes for the mini-box, but what about Contour 1? If Cox does not have one, is there a universal remote with big buttons I can purchase? We've thought about switching her to Contour 2 with voice control, but there's a whole new menu system and that learning curve might be a bit much for her. Thanks! Re: Response time of Contour 2 box? I still haven't seen an answer to my question: Does the DVR process requests (play, pause) itself, internally and immediately, or is the request sent down the cable to Cox and then Cox sends instructions back to the DVR? No one has confirmed this. On the other hand, no one has denied it either. Re: Response time of Contour 2 box? Thanks Kevin. Since low signal is the primary cause, this makes me think that yes, when I push a button on the remote it is not handled immediately by the DVR. It is sent to Cox, which then sends a response, and the DVR responds to that response. Is it possible that this can be worse depending on time of day? Like in the evenings when more people are watching TV and using the internet? Or is that just my imagination? Re: Response time of Contour 2 box? Thanks Kevin, but that doesn't really answer my question. The remote communicates with the DVR via RF and IR, but that's not my question. I see the green light flash on the DVR when I push a button, that indicates the DVR has received the request from the remote. My question is, does it process this request internally and immediatly? I heard that the request is send down the line to Cox servers, which then send it back to the DVR for processing. For example, if I press pause while watching a recorded program, the green light flashes indicating the DVR has received the request, but then the "pause" request is sent to Cox's servers which then send the actual instructions for carrying out the pause action to the DVR, and the recording gets paused. Re: Response time of Contour 2 box? I recall hearing that the DVR doesn't process button presses immediately. The information is sent down the line to Cox's servers, which then send a command back to the DVR. Is this correct? It would explain why I was not able to watch previously recorded shows when there was a Cox service outage. Re: Response time of Contour 2 box? Thanks, sounds about like what I've been seeing. For page up/down 5-10 seconds when I was having problems, 1-2 seconds now. Re: Response time of Contour 2 box? Could I please repeat my original question? What is the normal response time supposed to be? As I mentioned, I have resolved a major response time problem. Response time is much better. But now I would like to know what is supposed to be normal. For example, when pressing page down on the guide page, how long should it take to populate all rows? Or when selected recorded programs, how long should it take to display all recorded programs? Mine is taking 1 to 3 seconds for those examples, which is quite possibly normal. But I don't know what normal is supposed to be. Re: Response time of Contour 2 box? It could also be the connections to this box. There could be a weak link in one of the cable connections. You could swap the boxes and see if the problem moves with the box or stays with the location. You could also re-seat all the connections to the box with the problem. Response time of Contour 2 box? I'm curious what the normal response time to pushing buttons on the remote. For example, when viewing the guide and you press page down, how long should it take to populate the next page? Background: We recently noticed that it could take 10 or 15 seconds to respond to pressing play or pause when watching a recorded program. This was very annoying! I think that issue was caused by low signal, as it seems to have been remedied via upgrading the cable, connections, etc. But I still see it take a few seconds to load the guide when I press page down, it can take a few seconds to show what recorded shows I have or a few seconds to show what is scheduled to be recorded. What is the normal response time for these things? Re: Audio and video out of sync In my experience, this is caused by one of two things, only one can you do something about. 1) signal issues: Low signal to your DVR box can cause this. You can do something about this: re-seat all connections, etc. 2) the broadcast itself is out of sync. This is the broadcasters fault and there is nothing you can do about it.