KenK
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Joined 11 years ago
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Re: COX is not forwarding my mail 100%
As of today the problem still continues. Originally I was told it was a migration issue when one COX customer has been migrated and another has not, if the person not migrated tries to send me an email it might not get forward as configured correctly and verified by a COX Tech support. I continue to have certain messages not forward to my Gmail account. All the COX customers I am having the problems with have been migrated ruling out what I was told before. I spent time on the phone with a COX Tech support and informed him the problem continues. He was aware of the problem. Forwarding mail using the "Auto Forward" should not be rocket science. The mail not only is suppose to auto forward to my Gmail account but be removed on my COX WEB mail. I should never see any new mail when I log into COX WEB mail. Amazing a simple issue like this continues to take months to resolve with no fix date yet. Ken1View0likes0CommentsRe: RF11 remote poor performace
I'm pretty sure that's already happened but I am willing to try again. It was also mentioned to return the boxes for replacement. I already had to replace one of the boxes due to loss of channels I pay for with over the phone re-authorizing the box not working I might give that another try. Ken0Views0likes0CommentsRe: RF11 remote poor performace
As mentioned I am line of sight so yes I am in the same room. In one room the distance is about 10 feet and the other room the distance is about 4 feet. When I press the mic button you get the "First lets set up the your remote message" This message is because I am now in the IR mode not the RF mode. The IR default works on my both boxes so I can transfer the remotes between the 2 boxes and they work. The LED when pressing the mic button is RED. I would assume this is normal when in the IR mode. It appears should I PAIR the remote to the box it switches from IR mode to RF mode. When in the RF mode all 3 of my XR11 remotes perform poorly. I have to move the remote to different positions which could be 2-3 feet before I find a spot the RF remote works. My gut tells me to rule out the XR11 remote since I get the same exact results with all 3 remotes. Once again, the remotes are line of sight with the cable boxes. Thanks Ken0Views0likes0CommentsRF11 remote poor performace
When we first got the Contour 2 setup the remotes on 2 of our cable boxes worked great. I had a period were the telephone ID was no longer showing up on my screen so I called COX who verified the problem and said a firmware update caused the problem and a follow up firmware would fix it. Sure enough my phone caller ID started working again. However from memory, right around that time I noticed in 2 of our Contour boxes the XR11 RF remote was not working well. I had to move it to different areas to make it work. Both boxes are line of sight so nothing should be interfering with the remote and nothing has changed in the room to cause interference. After much research I found out how to switch from RF to IR which solved a very aggravating problem. However in the IR mode speaking into the remote to search for things doesn't work and it wants me to go back to RF. I did and it has the same problem as before so I had to go back to IR. Before you ask, I have changed the batteries in both units, even though cable box tells me the batteries are showing almost 100%. I went to the COX store and they gave me a new remote to try. I get the same exact problem in the RF mode with the new remote. I also powered down, wait a few mins, then power back up both boxes with the same results. Could this be a firmware issue with both boxes? Ken3.7KViews0likes7CommentsRe: Contour app on cell phone
I would like the app available for the Amazon FireTV and Roku. Don't understand what the delay is? I'm not happy paying the mini box fee for television I used to watch in room like for example an exercise room, or a office area that I might be only in for 30 mins. The mini box fee as I expected has already gone up in the monthly price when it should be free to subscribers since it was COX who made the decision to go Digital. Subscribers should not have to pay for this. thanks Ken3Views0likes0Comments