ContributionsMost RecentMost LikesSolutionsRe: Porting Disconnected phone - Conflicting information - Need help I was told I cannot self install which I think is ridiculous. Re: Not getting close to150 download speed - I need help Thanks - I sent an email. Re: Not getting close to150 download speed - I need help Internal to the house there are no splitters or signal amps. The cable that comes into the house goes directly to the modem.I have no idea if there is any outside the house. Not getting close to150 download speed - I need help I am not getting anywhere close to the 150 download speed. The max I have been getting is 40MPS but it averages 25 mps. Upload speeds run from 800K to 2MPS. I have used Cox speed test and DSL Reports speed test. I am also getting really bad lag in my connection and random disconnects. I called Tech support about this issue. She cleared the buffer then it took forever to get my internet back. Then I was told I needed a new modem and that it must be faulty. Not that it looks faulty due to X issue. The modem I have is fully capable of meeting the speeds and it is only a year old. It's a Netgear RNC1000 which I own. All this started being a problem when a COX tech worked on a connection box across the street. The tech refused to listen to me. I don't want to pay for a service that I am not even getting. I need help! Porting Disconnected phone - Conflicting information - Need help We had decided not to convert to the new digital phone. Unfortunately, I did not try and port it out (t-mobile) prior to a disconnect. So when I tried porting it, T-mobile couldn't port it. I called COX and talked to a tech who said that he could reactivate the phone at COX so I could port it. It was supposedly done. I tried to port and could not. I called COX again and the tech said that it was active and could be ported. I tried again with T-mobile. Again - it couldn't. T-mobile called COX and THAT representative (not tech support) said that I would have to reactivate the phone by having a service call, activating the new digital service and then I could port. That representative stated that the techs should have known that.That it requires a service call is the deal breaker for me. I can't have a tech in the room where my equipment is located due to a bedridden relative. I asked about a self install kit. That was not allowed either. Well - Which one is it?! This experience has been extremely frustrating. I am getting completely conflicting information. I want to keep this phone number but I don't want to jump through 20 hoops to do it. Thanks