ernie85017
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Re: PHONES DEAD, MANDATORY EQUIPMENT LEGAL?
phones with dials to connect, not buttons i have been on with chat for hours. can't get anywhere. PLEASE FORWARD TO APPPROPRIATE PERSON I have a very very long printout of my efforts to get help from cox after they disconnected my phone. i was told it was turned off because I don't have the new equipment. It is illegal for cox to force me to take equipment that will not work for me. I use antique phones as well as cordless phones. All were working well. The new equipment will not work with my antique phones*. * My phone was turned off to force me to accept your new, invasive equipment. The equipment in my home works just fine.**An appointment was made to check the equipment on the outside of my house, just in case. The appointment was for Tuesday, Dec.*18*, between *10and **12. This morning, Dec. 17, I found a note on my door that you missed me.I checked my email and found a message that the appointment for TODAY had been canceled. There was no appointment for today. I spent another hour on chat and got nowhere because cox is inept.**Refer to my account and the records of my conversations with telephone service. I can mail you copies of you are unable to track your own operations. I made copies, took badge numbers, etc should I need 911 and it has been denied to me. This could result in a considerable civil suits as well as class action suits, criminal charges, and - possibly worse - BAD PR.* *Cox has endangered my life by leaving me without 911 service for many days. I am an older woman with heart failure. Do the math. ** Due to cox’s incompetence and uncooperative attitude, I have decided the only recourse is to have the phone turned off and seek service from your competitors.I am supposed to call you to have the phone disconnected, BUT I DON'T HAVE A PHONE.** The phone number on my account is 6027953001, but don't bother trying to call because IT DOESN'T WORK.**Cox has the ability to turn it back on without bothering me further. The problem is NOT with my phones. I will also need the names and contact information for the cox Board of Directors. * * Please be certain to reduce my phone bill for the days of no service. **DO NOT DISCONNECT MY INTERNET. IT IS MY ONLY WAY TO CONTACT THE OUTSIDE WORLD.0Views1like1CommentPHONES DEAD, MANDATORY EQUIPMENT LEGAL?
My phone is dead. Has been for several days. I am told I can't get service any more unless I have a mandatory equipment change outside and inside my home. I use several antique phones. They work with the equipment I have now. I DO NOT WANT THE EQUIPMENT CHANGE. Can Cox force me to do this? It seems like a bad idea that this senior lady with heart failure is without phone service right now, and also will be without phone in the future. What do I do about 911 if I have chest pain tonight? I'd hate to have to go through a lawsuit, provided I survive. Do we want to buckle under to the monopolies like we did the Patriot Act? Someone please help.3.5KViews0likes3Comments