Argos_Dex
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Outage Henderson, NV 03/24/21
Once again an "outage" in Henderson starting at midnight, just like the past 15 outages. Cox must presume that just because this is an area for retired people we're all a bunch of fuddy-duddies that go to bed at 9 pm and have NOTHING better to do. How is it that the "outages" always happen at night??? We're 15 minute from the strip and I'll bet that there are never any "outages" for the casinos. And you just raised our rates AGAIN and Nov for not even top tier service we're shelling out just a couple of bucks shot of $200!!! For that kind of money you'd figure that they can keep the service going and not constantly fiddle with it. Completely unacceptable!!! On top of it you LIE to consumers by stating it's "outage", when in fact you are doing what you euphemistically call "maintenance", how is it that Nevada Power can carry out "maintenance" and not cut the power off? It's because they are a utility and Cox and other cable companies are not, which they need to be at this point due to the critical service they provide, specially during a pandemic with no end in sight.496Views0likes1CommentOutage in Henderson, NV
Second night in a row that internet goes out. Last night it started coming and going at about 2:00 AM, at 3:00 AM it went out and didn't come back till the morning. I just gave up and went to bed. Now, tonight again with this BS, it's Friday night and someone decided it's a good time to fiddle with it. There was a recording when calling Tech Support that said users in this area "might experience outages", the recording is there again because there was a "mini" outage between 11:55 pm and 12:10 am starting on 02/07/19, but now I'm wondering if it's going to go out again. I have work to do, yes in the middle of the night... The bill is up to almost $180 for garbage cable (don't even have premium channels) and internet, every year it goes up another $10 and this is the service you get. There is NO reason for it, all the wiring is underground here, there are no earthquakes and no hurricanes or tornadoes and yet in the last 2 years there have been "outages" 17 times! Usually the outages are "due to regularly scheduled maintenance", but you know what, I'm 15 from the Las Vegas strip and I ABSOLUTELY sure the casinos are not getting hit by "outages", I can't picture the manager of Caesar's Palace or The Bellagio telling thousands of guests, "sorry the internet is out". But apparently in Henderson it's acceptable, its not! Electric, water and gas would not cut you off just because it's at night or because they have to do maintenance, bu apparently for internet and cable service it's ok, Not it's not.983Views1like1Comment