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The On Demand menu listing for the HGTV network is only displaying 4 show options - vs the usual 30+ shows in their line-up. This change happened approx 1 week ago. Two calls - and two reboots - later, the limited HGTV On Demand issue continues. Cox Kansas rep I spoke to via telephone was able to confirm seeing the same limited options (4) as I when she checked a local TV within her support site and confirmed this was not usual. Both Cox reps (Lousiana & Kansas) I’ve spoken to by phone in an effort to resolve this concern have suggested I wait to see if the problem resolves itself. After 1 week, I’m not putting any confidence in waiting as a problem solving option. Any suggestions on how I can get back to viewing current shows vs the limited four offerings? thank you in advance for any help/direction.
THANK YOU for looking into this. I finally feel like Cox is responding pro-actively to my complaint. The last Cox rep I spoke to by phone told me I had to call HGTV myself and gave me their #. This last recommendation - coupled with the previous "be patient and wait for it to fix itself" diagnosis - surely didn't make this 30+ year customer feel valued. I, too, tried to title search several of the HGTV shows with no success. I look forward to hearing your follow-up - but mostly to seeing this On Demand access issue fixed. Thank you again.
Cking in to see if the Video Team has any updates on getting the HGTV missing episodes from the two series identified above? I'm beginning to believe the "On Demand" feature is literal - as in... customers have to actually and repeatedly demand the shows that are overdue for posting. Wondering why this can't be an easy & quick fix?????
We received word that this should be corrected now.
BrianCox Support Forum Moderator
Not sure where you're getting the "word" from - but it isn't accurate according to this morning's check of On Demand listings for HGTV. Perhaps it's Cox's version of an April Fool? But seriously, WHY can you not get this fixed?? WHY is this request so difficult to resolve?
According to the HGTV web site episode listing, there are 3 missing shows: Historical Pain or Economic Gain (#3), Fire Sale Fail to Dream Duplex (#8), and Roof-Raising Race for Space ( #11). Please note - ten days ago I also updated my request to add the recently aired HGTV episodes of Restored by the Fords to On Demand. So to clarify - more than just two shows need to be submitted to your Video Team.
Directly from HGTV’s web site: Historic Pain or Economic Gain reads: Alison Victoria & contractor Donovan Eckhardt tackle an 1800s landmark home in Chicago’s Wicker Park neighborhood. Historical Headache reads: A tip from a friend lands Alison Victoria & Donovan Eckhardt one of the first landmarked cottages in the Ukrainian Village neighborhood of Chicago. Reads like two different shows to me. The computer/mobile device option is not an viable option for me - so appreciate Cox delivering their On Demand programming.
We received an update that the episodes should now be available. Please let us know if you are still not seeing the episodes or have any other concerns. We are here 24 hours a day, 7 days a week.
Cox Support Forum Moderator
As of 7:25pm EST (six hours after the Cox feedback above) there has been no change. The 3 missing episodes of Windy City Rehab are still not accessible via On Demand and there continues to be ZERO episodes of Restored by the Fords accessible via On Demand. So, 18 days after reaching out to Cox to address these omissions - no progress has been made.
Checking back in on the status of the on-going request. As of today - I see that one episode (Fire Sale Fail to Dream of Windy City Rehab) has now been added. So wondering when the other two missing episodes will follow. Also, there is now the ability to see Restored by the Ford on the On Demand HGTV menu listing - but only a single, 15 minute segment entitled "Ford Family Holidays" is available - not all the newly - and previously - aired episodes of this current season. On April 3 a call to Cox Support resulted in a ticket (#7871632) being opened to check into my running inquiry. Acknowledging that some progress has been made - but wondering what is preventing having the full compliment of both HGTV shows available via On Demand. Is there another avenue to pursue that would produce results? thank you.