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My Contour box picture freezes every so often. Sound continues but the picture is frozen. Changing channels doesn’t help - the sound changes to the new channel but the picture remains frozen. The only fix is to do a full reset on the box. Of course, that takes a good deal of time and if something is currently being recorded you can kiss it goodbye. This is not an isolated problem - there are least three other threads in this forum describing exactly the same issue. In at least one of them, the Cox moderator even appears to acknowledge that they are aware of the problem. Is Cox ever going to fix this problem??