Want to learn how to use the Support Forums?
Read the forum guidelines
Audio cuts out sporadically for 2-15 seconds but ONLY on CPTV. When it happens, the video distorts on a few lines on the screen - sort of like we used to get with the satellite dish during storms. Anyone have this problem? Any fix known?
Does it happen on all TV's at the same time? If so, sounds like a problem with a feed. Suggest calling up and asking for a "Channel issue form" to be filled out and sent to the correct people.
If it only happens on 1 TV, how do you have the box connected to it? If HDMI, try composite incase HDCP (HDMI security) is causing the problem. Last, try different sound options on the TV and cable box. Sometimes different shows or commercials will be broadcast in PCM and not Dolby, and the TV or box can take a bit to adjust.