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Contour 2 resolution and audio settings

During setup I setup the contour 2 box for 1080p and Dolby 5.1 within the setup menu. These settings work just fine but when I get up in the morning the resolution and audio settings revert back to 720p and stereo.

Anyone else have this problem?

  • Hi Bjensen,

    Do you find that the audio and video settings read that way, but behave differently? Does the picture and/or sound behave like you wanted but simply display the opposite setting in the menu?

    Erica W -Cox Forums Moderator

  • Erica,

    The settings are certainly reverting to some default state and do not keep the higher resolution/audio selection I choose. There is a noticeable difference in both video and audio quality. I can also see that my audio receiver is not decoding the Dolby signal once it reverts back. I'm familiar with my TV and sound system capabilities but new to the Contour 2 box.

    This only happens after the cable box sits overnight (maybe goes though an update cycle?). I have tried turning off the sleep functions to no avail. It will keep the settings I select in the morning through the evening. After doing a little searching, I've noticed other customers having a similar issue. 

  • Bjensen,

    The video and audio output will vary depending on the broadcast program and network. Not all channels will have all the output formats and the TV will register what is available. This will also vary for OnDemand titles and the formats provided to us from the network. What channel number, time, and show title are you seeing in the morning and I can review the available output format for that title.

  • Stephanie,

    I understand that the output will vary depending on how that particular show/movie or network is being broadcasted. The problem I'm having is with the video and audio settings/preferences of the contour 2 box.

    But, for the sake of this discussion, I did check this morning before I went to work. As usual, my preferences had reverted to 720p and stereo. I tuned to many different channels and those preferences did not change. At the end I tuned to a premium channel (HBO) at 7:30 this morning and was watching a movie (Adventures of Narnia). Again, the preferences showed 720p and stereo. I then changed them to 1080p and Dolby 5.1 and the resolution was better and the Dolby signal was being decoded on my surround system.

    Those settings will now stay like that all day, no matter what program I tune to, regardless of how it is being broadcasted. I also understand that just because my preferences are set that way, I'm not always watching/hearing to those preferences and that's to be expected. But I guarantee that during the overnight hours, those preference will revert back to 720p and stereo vs 1080p and Dolby 5.1 just as they have done since I had this system installed in the last couple of weeks.

    Greatly appreciate everyone's time and assistance.

     

  • Bjensen,

    What type of TV and surround sound system do you have? What type of cable are you using to connect everything? How is everything connected? Once I get more information on your setup, I can review the situation further. Also, is the receiver turning on to the same channel that it's turning off? What channel is it? Please provide the specific channel number (SD or HD).