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When I enter *60 into my Cox land line phone, a recording begins "All screening is off. Press 1 to turn call screening on..." The recording continues for all remaining options related to Selective Call Rejection. However, when an available option is entered, the recording just continues to play and nothing happens. Selective Call Rejection Phone Features worked as recently as 6/6/2019, but they aren't working now. Powering the modem off and back on had no effect. Is this a known issue?
I sent an email to email@example.com last night about this but I haven't received a reply.
Another glitch with the new Cox Voice platform? Or is the problem more recent?
LisaH, I checked my spam folder and didn't find your email. I have a filter rule to forward all Cox email received to my Outlook account which has a rule to direct email from my Cox account to a Cox folder. It wasn't there either. I then sent a test message from my Outlook account and it immediately went through to my Cox account with no problem. It doesn't appear that your email went through.
When I entered *74, a recording began with instructions for using speed dial. When I entered #2, the recording kept playing, same as with *60. Phone Features does not appear to recognize that keys are being pressed on my land line phone. This is a new development because I used selective call rejection on 6/6/2019.
Lisa, I sent an email to firstname.lastname@example.org. If you responded to that email, I didn't receive it.