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Selective Call Rejection Phone Features Aren't Working

When I enter *60 into my Cox land line phone, a recording begins "All screening is off.  Press 1 to turn call screening on..."   The recording continues for all remaining options related to Selective Call Rejection.  However, when an available option is entered, the recording just continues to play and nothing happens.  Selective Call Rejection Phone Features worked as recently as 6/6/2019, but they aren't working now.  Powering the modem off and back on had no effect.  Is this a known issue?

I sent an email to cox.help@cox.com last night about this but I haven't received a reply.