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We have received two phones calls from 844-302-3338. The message claims to be Cox responding to a phone call from us. We have not phoned Cox. The call is not going to the phone number provided by Cox. It refers to whether we were happy with the interaction through the phone call. Since there was no phone call -- what is this? Thanks if you can help. If you can't, welcome to my club.
It sounds like a phishing scam. The "representative" 'will eventually ask questions to confirm your identity with them.
Google says that number is for a telemarketer (Not Cox) that does survey calls for Cox. So I don't think it's a scam, but I still wouldn't give them any information.
Lots of people have received calls from this number. The caller ID often says "Cox". The calls are about any recent contact you had with Cox. were you satisfied with the customer service?. In 2017, Cox representatives said that the number was legit: not a scam. That has changed. In 2018, Cox started telling people not to answer calls from that number and not to give them any information.
My guess is that had the job of calling customers in 2017 but then lost the position, yet they are still using the contact information for cold calls. Thanks for the insight.