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phone calls not recording in voice tools

I have made several long distance calls, which are not being recorded in voice tools.  This is the only record I have of these calls since they are not

listed on my bill.  I have to log into the website and navigate to voice tools, which is a pain, since you blocked me from your new app just because I

dont have a mobile phone.  The cox connect app worked just fine on my ipad, by the way.