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Ok after several attempts to try and get Nomorobo set up found out that the Simultaneous Ringing is not available yet! According to Cox Chat told me "Chris R.: Joanne, I have checked your account, in this case, I am sorry to tell you that simultaneous ring neither Nomorobo are available in your area, please check your bill statement every month in order to see when it is enabled. We are working as quick as we can in order to give all our customers this benefits in the closest future. However, there is not an estimated time". So now I left to wonder why it is listed in phone features but yet not available and they don't know when it will be?
Just because it's listed under Phone Features, doesn't mean it's active. Isn't it displaying Off, colored in a washed-out gray and non-responsive to clicks?
Becky When you mentioned that a field technician appointment is required (presumably at their residence), are you saying that because @jusjokin12 doesn't currently use digital phone service through an eMTA at his/her residence as I wasn't contacted for such a field service appointment when I was migrated over. I, like many others, were already connected through an eMTA on the premises. Thanks.
Becky, no one visited our home and no appointment, as you previously described was made with us directly, leading me to believe that the migration for us then occurred further upstream. In fact, I only learned that we had been migrated over just days ago when you pointed it out here in this forum.
Perhaps, for example, remote reprovisioning of our eMTA and/or redirecting/routing our digital voice packets to your new or upgraded switching facilities occurred as part of the migration. However, there was no physical change to our network topology here on the premises. Does that sound about right?