swoop
5 years agoNew Contributor II
Solved
Arris TG1682G Firmware update not delivered
Other cox customers have received update firmware for their Arris TG1682G based on searching the forums, some as many as 4 months ago. Customer support said every TG1682G is on the same version (lol), he sent me a "new signal" that would "clear the router cache". And so the router rebooted and still on the same ol firmware from feb2018.
BOOTR: 4.2.0.45
SW_REV: 9.1.103BP
MODEL: TG1682G
Any idea when I will get the update?
- Hello. Typically we do push new firmware out to all modems. However, sometimes a modem may not accept or receive the firmware update. I have sent a signal to your modem to update the firmware at this time. Please let us know if you continue to have any issues with the internet service. Thanks. -Allan Cox Support Forums Moderator.