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Hello, I can log into cox webmail using my new account with the password that I have created (and changed successfully). I can not get Outlook 2010 to get beyond the following error when I attempt to test settings : Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password." I am using the correct settings as per support documents and see this is a pervasive issue in the forums. Is there a fix? I see the Microsoft Outlook test message come successfully into my webmail for this account, but I still get prompted for the POP3 password in Outlook 2010. One of the suggestions was to change the password until my tools, but this did not result in a change of the error. I have two other email accounts inside of my working Outlook 2010 that have been working successfully with the new required settings since the January 2018 security changes for SSL. I am not having any issues inside of those two Outlook 2010 email accounts that interface with cox.net. Any ideas?
Response: Thank you. Immediately after I configure with correct ports and settings, I click test account settings in Outlook 2010 and I am prompted to "enter your user name and password for the following server" The username is correct without @cox.net attached and has the correct password, and when I click ok, the Outlook test account settings dialogue box states under tasks: Log onto incoming email server pop3 'failed' and send test email message 'completed'. Under the errors tab, the exact wording is 'Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password.' There are no other codes. Mail is successfully transmitted into the account and I can see it in Webmail. I have two other accounts working successfully inside my Outlook 2010 client and they have worked successfully for several years, including after having to change ports/settings after the January 2018 security change. Thank you for looking into this. I have changed the password, and tried various things but to no avail.
Just curious, but have you tried using IMAP instead of POP3? See here for IMAP server settings.
I did try. Thank you for the suggestion, though.
Can this be escalated to second level support? I have been able to confirm the issue is *NOT* Outlook related. I can create a separate profile, or go to another computer, and create a fresh "profile" and re-create any other Cox.Net email account successfully in Outlook 2010. I can see "test messages" going into the SantaClaus@cox.net account webmail, but re-prompting for the POP3 user name and password when I create the account in Outlook 2010. I even have SantaClaus@cox.net mail being auto-forwarded into another of my email accounts and I receive it back into my Outlook 2010 client. Please advise if I can get this escalated to 2nd level support or someone can actually look at why the POP3 server is taking issue with this account on the Cox system