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Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and sending cox the one they rented me out (new modem is cox compatible Netgear Nighthawk c7000). spoke to probably more than 20 techs online who by the way all did the same thing, reset my modem and cleared the cache. I had two techs come out to look at my house and one changed the lines, which did absolutely nothing, probably made it worst. The next one came and connected my modem into his little device and he said that everything was good, and he left. Now i look like the boy who cried wolf, but i know for *** sure i'm not the only one having this stupid problem. It seems to always happen more at night than in the morning, network congestion or what? Why is there no cure to this cancer yet, seriously... what do we have to do, EVEN if i get another tech sent out to my house what will they do? look at the modem and say its good? they have no idea how to approach this situation.
I have the ultimate package w/ the unlimited data plan bringing me the max amount of $ i could pay for internet with cox, I for *** sure know i'm getting ripped off, I'm probably better plugging my computer directly into a potato.
Packet losses ranging from 10%-60% all night long, jittery gameplay, unable to live stream AT ALL
download speeds are reading as it should, normally 200-300 mpbs... but upload, oh yes upload speeds are a whopping Less than 1mpbs...(paying for 30mbps btw) every night, tried every speed test site i could find, the meter stick doesn't even move, looks like its trying to go backwards if anything.
I hate this city for only having cox as the main isp that offer high speeds lol. god this ** so bad, vent over. solution you wont find, i just wanted to complain and get this off my chest since cox doesn't do anything with reimbursing me from all this stress and frustration.
Unplugging modem for 10 seconds and plugging it back in now for the 42,371,284th time...
I have seen multiple threads on this forum, a few on Reddit and EG's forum, but I haven't seen any on DSLReports. If you are looking to get a answer from a Cox engineer, that's your best bet IMO.
I live in Gilbert AZ and this has been an issue for a while now. Rendered my PC useless as Fortnite is all I play/do in the evenings. Very depressing. What's more depressing is actually considering making the switch to Century Link. Here is a link that I've been going back and forth on at DSLReports.com http://www.dslreports.com/forum/r32093285-AZ-Packet-Loss-in-First-and-Second-Hops and here are my tracerts performed on 9/11.
VIDEO showing packet loss in the upload shown in top left corner:
File an FCC claim against COX, easiest way to get a direct line to top management. When I did it, it obviously didn't fix the problem, but it allowed me to tell executives exactly what was going on. I would recommend that people who are frustrated with this insanely slow response time to file additional FCC claims to put pressure on COX to fix the problem.
I will be doing that. Interesting that its not their problem, but yet when I hot spot to my phone using an LTE network I get 0% PL!