Want to learn how to use the Support Forums?
Read the forum guidelines
anyone experiencing these, or getting constant disconnects over the past 6 months?
running a 5 second ping connection test, so far i have 23 disconnects in less than 24 hours.
there are no splitters, and one single connection from the line inside my house.
Do you have any splitters or signal amps on the cable line going to the modem?
Allan - Cox Support Forums Moderator.
no. this was a fresh install done in May 2016, only one line into the house, only connected to internet. no tv services, no other services. only one coax outlet. when I upgraded to 300mb, a tech even redid some of the wiring outside to clean it up.
and now for over 6 months i have constant disconnects.
for today, as of 4:16pm, and now 8:06pm, I have had 12 disconnects.
You are NOT alone. I have experienced the same problems for over two years. I connected my old cable modem to see if that was it. Had problems with that and they told me the cable modem failed and they provisioned my new one incorrectly. I threw the old one away and reconnected it with the newer DOCSIS 3.0 one. The problems continued on and off the entire time I have been at my residence.
We also have regular outages, which we are having another one for a 2nd day in a row right now. Terrible service in my area! I can't believe it, but I am actually considering DSL. I would rather have a lower speed stable connection than this high-speed intermittent connection. I mean, how much do you want to bet the same piece of local equipment is failing over and over again? You would think after the same area having outages so often, a senior tech would investigate why it is happening so often to try to come up with a long-term solution. It almost feels like they don't track that at all!
BTW: My logs are due to the outage. Otherwise, I normally get the T4 and IPV4 timeout issues as the original poster. The installer placed my splitter in a keyed box. I guess I'll have to look at that the next time I have issues.
Here are my logs:
Would you try to a reset of your modem & bypass the router to see if you are still seeing the issue at the modem? We want to see if the issue is at the modem.