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Recently traveled to Canada from USA and found that I could receive Cox email (using Outlook on Win10), but I could not send. How do I prevent that from happening the next time I travel?
I ended up using WebMail, but found I would have to log in to local network, navigate to Cox, log into WebMail. This is very disruptive when I am working with others who are naturally sending/receiving emails realtime, without all the hassle of navigating to WebMail.
I can certainly understand your frustration with this issue. Sadly, this is a security measure that has been put in place to protect you and your valuable and private information
Allan - Cox Support Forums Moderator.
Not quite. Sadly it's something Cox had to put in place when it outsourced it's email to a 3rd party, and is now trying to hide it. Are you saying Cox didn't care about protecting it's customer information with the old system? Also, can you provide some info on how the new system to get through that extra security works? Isn't there a login in process you can do, or isn't there a form a Cox employee can fill out?
PS. When is Cox going to admit it outsourced it email? Why hide it?
Thanks for your prompt answer.
I think there should be much more customer-focused solutions, but I at least I understand the current situation.
Could you put something expicitly stating the policy somewhere in the Cox customer support FAQ's?
I spent many hours in a foreign hotel late at night trying to make it work, calling Cox tech support, checking port settings and security settings, being told I needed to check with my hotel tech support, etc. All of this run-around could have been avoided for me and other people by a clear statement of what to expect when travelling to foreign countries on the Cox customer support self-help guides.
Clearly an "opportunity for improvement". Eric
Eric929 said:being told I needed to check with my hotel tech support, etc.
That's actually not horrible advice, depending on the context. I used to work IT for hotels, and many times people would call us for the hotel's email relay server. A relay server is one specifically set up locally to relay your outbound mail so you don't need to use your email provider's SMTP servers. Unfortunately these servers are abused by spammers, so there are restrictions on how many emails you can send at once and in total. So hotels offer them, others don't. See a "Ask Leo" blog on the subject. A bit different from what I talked about, but still relevant.