Email while on foreign travel
Recently traveled to Canada from USA and found that I could receive Cox email (using Outlook on Win10), but I could not send. How do I prevent that from happening the next time I travel?
I ended up...
Forum Discussion
I can certainly understand your frustration with this issue. Sadly, this is a security measure that has been put in place to protect you and your valuable and private information
Thanks,
Allan - Cox Support Forums Moderator.
Thanks for your prompt answer.
I think there should be much more customer-focused solutions, but I at least I understand the current situation.
Could you put something expicitly stating the policy somewhere in the Cox customer support FAQ's?
I spent many hours in a foreign hotel late at night trying to make it work, calling Cox tech support, checking port settings and security settings, being told I needed to check with my hotel tech support, etc. All of this run-around could have been avoided for me and other people by a clear statement of what to expect when travelling to foreign countries on the Cox customer support self-help guides.
Clearly an "opportunity for improvement". Eric
- Hi Eric 929, we appreciate your feedback and have shared it with the leadership team.
