Forum Discussion

IrishCowboy's avatar
IrishCowboy
New Contributor
6 years ago
Solved

TV shows not on On Demand

Why aren't all tv episodes available on On Demand. The Enemy Within is not listed anywhere (other isn't available from a month ago. than the movie with the same name).  I know how to search for movie...
  • StephanieA's avatar
    StephanieA
    6 years ago
    I apologize for the delay. I verified the titles are available now. Please let me know if you have any other questions or concerns.

    Stephanie A
    Cox Support Forum Moderator
StephanieA's avatar
StephanieA
Former Moderator
I apologize for the delay. I verified the titles are available now. Please let me know if you have any other questions or concerns.

Stephanie A
Cox Support Forum Moderator
CurtB's avatar
CurtB
Valued Contributor III
6 years ago

To Whom It May Concern:

Does Cox Communications not have any automated means to detect and report missing On Demand episodes?  Rather than wait for customers to complain and then manually follow-up to make missing titles available, a more efficient and cost effective approach would be to implement an automated system to detect missing episodes and report that information directly to the appropriate Cox personnel.  There would be an up-front cost to develop the necessary software, but Cox would have a more efficient system going forward and a better service for customers.  Just a thought. 

  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi CurtB,

    I appreciate that you took the time to post your comments. We encourage all customer feedback. I’ve forwarded this post to our development team.

    Maria L.
    Cox Support Forum Moderator