XR15 Remote Problems
We've been having issues with the XR15 voice remote on our main Contour box (Cisco 9865HDC). Every few hours the remote signal is not sent to the box -- green light then red light on the remote. We...
Forum Discussion
Hi Mels,
I am sorry that you have been having trouble with the remote pairing recently. Based on the information that you have provided, I would recommend resetting the cable box by unplugging the power cord for 30 seconds to clear the cache of the box. If that doesn't help, we may want to consider swapping out the remote since changing the batteries hasn't helped to this point.
David
Cox Support Forums Moderator
I am sorry that you have been having trouble with the remote pairing recently. Based on the information that you have provided, I would recommend resetting the cable box by unplugging the power cord for 30 seconds to clear the cache of the box. If that doesn't help, we may want to consider swapping out the remote since changing the batteries hasn't helped to this point.
David
Cox Support Forums Moderator
Thanks David. I should have mentioned -- I have restarted the box. I have power cycled the box. I have pulled the power cord and reconnected after a few minutes. I too would like to blame the remote, but I'm more convinced that it might be the main box instead. I suggest that because I can easily pair the remote with the other 3 boxes in about 10 seconds. And the fact that we have the same issues with a second remote on the main box. Your thoughts?
- Hi @Mels
If you have tried a different remote that works on other boxes and it still has the same issues on the main box, then there may be an issue with the main box. Especially if a reset does not fix the issues. You can email us at cox.help@cox.com with your address and we can either send a technician or ship a replacement box to you.
Ben S.
Cox Support Forums Moderator
