There was a time when 99% of the responses from the Help Desk were "remove any splitters and check that the connections are finger-tight" which helped exactly 0% of all customers. Many people started their forum or chat questions with "I do not have a splitter and my connections are finger tight" but that failed because no one from the company would respond. My hope would be for the person who responds "remove the splitter and check that connections are finger-tight" would never end their forum or chat entry with those words. Continue the answer as if there is no splitter or poor connections; what should the forum visitor do? On some forums, the forum staff has direct contact with the site engineers. On other forums, the staff is part of a Media Team that doesn't seem to have any contact with anyone who can fix or diagnose a problem. Becky is one of the best forum staff so I was sad to see her "finger tight" answer. Maybe it was just a fluke.