coxprblms💯
The problem is not isolated to you. I tried to record the tournament last week--it lasted for 8 hours and only recorded 1 hour. The next day I went back and examined what was happening. This is a glitch in the Cox system. Just now I tried to schedule the same recording that the moderator Maria scheduled. If you do this you will see where the problem is. Set recording from the guide. Click record button on remote. Up comes a box with "Just this episode" selected. Click the OK button on remote. You will then see a box with "Confirm" selected. Do not click OK at this time. You will notice down below under Duration that it says 1 hour. This is where the Cox glitch is. Scroll down with the down arrow until you get to Duration. You will then see arrows appearing to the left and right of "1 hour". Click the right arrow and you will see that the duration changes to 2 hours. Keep clicking the right arrow until you get to "8 hours". This is how long you want the program to record. Then up arrow until you get back to where "Confirm" is selected. Click OK and your recording will be set to record 8 hours. If you want to confirm, go out of the guide, click on Contour, right arrow to Saved. Click OK. Down arrow until the tennis recording is selected. Click OK. On the screen that comes up you will see under "Details" 480 min, the duration of the scheduled recording (8 hours). Cox needs to address this glitch. It only happens on long recordings like this.
Apparently the glitch is confined to the "Center Court" program on the Tennis Channel that is scheduled for 8 hours. There is a Center Court program that is scheduled for 2 hours, starting at 8 PM Pacific Time today that will program to record correctly. Strange.
This worked! I had no idea you could change the duration of a program by using the left / right arrows. I thought the duration was based on the guide. I adjusted it to 8 hours and its recording the full time now.
Hard to believe tech support had no idea. They were blaming it on the Tennis channel. I've talked to them several times over the last week. Unbelievable.
Thanks again Keddy!
Awesome! Thanks for the reply! I'll try this when I get home. I've got an open ticket for this. I'm hoping Cox can resolve it. Interesting that it works for Cox employees :)
Keddy, just an update on this...it also happened on "live at the players" the other day which was an 8 hour show. This seems to happen intermittently on longer shows
