Forum Discussion

nothappywithtvs's avatar
nothappywithtvs
New Contributor
4 years ago
Solved

Mini contour box

I have had tv service for 2 weeks now and will be on my third mini client box tomorrow.  The first would never power on, the second worked for a couple weeks then would not repond to the remote and t...
  • MichaelJ's avatar
    MichaelJ
    4 years ago
    Returned equipment is refurbished by the manufacturer to repair any defects and ensure proper function.

    Mike J.
    Cox Support Forum Moderator
Synomenon's avatar
Synomenon
New Contributor II

Could just be two bad boxes in a row.  They are all used / refurbished after all.

nothappywithtvs's avatar
nothappywithtvs
New Contributor
4 years ago

Thats what I am hoping. Tech support keeps saying it might be the connections, I think that is there way of saying I don't know how to hook up 3 wires.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Something to consider, it may be the wiring in the house that needs to be checked out. If you schedule a tech to come out to troubleshoot further, check out this link for information about our interior wiring plan coverage: www.cox.com/.../completecare.html

    Mike J.
    Cox Support Forum Moderator
    • nothappywithtvs's avatar
      nothappywithtvs
      New Contributor
      4 years ago

      Mike

      I had direct tv using the same outlet the cox box is on for the last three years with 0 problems.  This also seems to be an intermittent problem.  If the wiring is bad would it not be bad all the time?