Hello UCLAMouse,
Typically, when you are searching in the guide and you input a channel number and press ok. You should stay in the guide. Please try checking your batteries, or the amount of force on the OK button, or make sure the OK button is not sticking. If you decide that you would like more support on this matter. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator