I've had three Contour 2 DVR receivers and like the others this one is now constantly freezing
- Hi JamesDH, there are different schools of thought on whether rebooting an electronic device will prevent glitches. Rebooting devices like modems, routers, cable receivers, computers, tablets, and cell phones will often clear software glitches, which is why technical support agents suggest power cycling the device as your first troubleshooting step whenever a device fails to function correctly. I haven’t rebooted either of my DVRs in over a year. I power cycle my modem and router only when I have an issue connecting to the internet. I’m glad you have a tech scheduled for tomorrow. Please let us know how it goes! -Becky, Cox Support Forums Moderator
I was writing a long reply and suddenly the forum site changed and I lost my entire reply that I was writing which is extremely upsetting. Something is definitely going wrong with my service and the technician did not solve when he came to my home and swapped out the Contour 2 receiver with another. Right after he left my TV screen once again froze while I was going through the TV guide. He didn't even address the WiFi router issue which was the reason Cox sent him out here per the notes written by the phone tech that my my Cox wireless router was resetting every two hours. When he called the Cox dispatcher they could not find any history of my router resetting itself every two hours, yet that is exactly what the phone tech said he saw from his end when he made the appointment to send someone out today. I called Cox back to say my TV froze again when scrolling through the guide and this phone tech didn't even know the Contour receivers connect to the internet so he didn't think the router was an issue. i told him, well what computer or router is the service connecting to when the Contour 2 guide displays Netflix app and connects it to the internet to use, the same with the displayed youtube app. So, the picture freeze issue was not fixed by changing Contour 2 receivers. Additionally, I asked him to check on my daily usage to see if it is exceeded to correspond with the tv issues and he told me there was an unusual spike of my daily usage yesterday of 20gb. That's impossible. I never even exceed to 2gb per day when I am using my mobile device computer all day. I am very concerned with a security breach at Cox that is disrupting my personal services. I've never even come close to exceeding my service usage limits EVER in the 20 years I've been a Cox customer. Ever since Cox made me switch over to this Gigablast wireless router under the guise that I had to becsuse of the transition to all digital telephone service and then they told me I had to rent from Cox their wireless router if I wanted to continue having wireless internet for my wireless devices instead of my own device I've had endless problems with all three of my Cox services, TV, phone and computer. Now, I think my sevices could hacked via the router as there is no way my daily usage could jump ten times what I normally would use at the max. And Cox keeps changing the displayed apps in the Contour 2 guide such as adding Netflix which connects to the internet, youtube which connects to the internet, Caller ID displays on the tv via the phone service which runs thru the router and the other apps like Stock and Weather in the Contour guide are now non-functioning.
