Cox Email Transition Link
The link provided by cox says "1. Visit www.cox.com/emailmove and enter your full email address, including the Cox.net suffix, as your username." However, the link above sends me to a .ru Russian Do...
Forum Discussion
Any that has revived the transition link, is this the correct website?
Hi tdafforn, I am sorry you had difficulty getting to our site. I typed the address www.Cox.com/emailmove into the address bar and had no issues. It took me to https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html . Another site you can access for additional information is https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html . To login to Yahoo directly you would go to http://mail.yahoo.com/ . Please let us know if you have any other questions or concerns.
Hi Sharie. I don't think you understand my question.
The links you provide seem to be information about the transition and not a link to actually transition the Cox email to Yahoo. When I got to Yahoo and try to log in with my cox email address, Yahoo says it doesn't recognize my account. When I click on the link Cox provides to transition the email, it goes to a Russian Doman. Not sure how I am supposed to transition my account when the links Cox has sent me don't actually transition the account.
Hello there. I certainly apologize for the email issue you are experiencing. I can understand how frustrating that can be when you are trying to set up your email. I have tested the emailmove URL, as well, and did not have any issue being redirected to the URL that Shariel provided you. Do you have issues when actually copy and pasting the URL to the address bar? If not, there may be a different issue you are experiencing when clicking links because the URL, itself, does redirect to a foreign entity. Can you provide a screenshot of the site and link you are clicking on with your mouse hovering it, to see the redirect on your browser?
Also, the URL provided by Shariel provides information on the transition, but at the bottom of the article, the "Completing the Transition to Yahoo" is the article that you would follow with logging into the Yahoo site for the first time. I have provided the URL for your convenience here, https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html. This is to allow you to change your password and log into yahoo. I hope this information helps and please let us know if the URLs work. If you need account-specific assistance, please send us an email to Cox.Help@cox.com with your full name and complete address? We would be happy to help.
I get to the yahoo login page, enter my cox email address, and it comes back with an error 'Sorry, we don't recognize this email.'
I spent over an hour today with Cox chat personnel (in a foreign country in which English is not a first language) vainly trying to get assistance in transitioning from Cox to Yahoo. They were unfailingly polite and completely useless; finally throwing in the towel and telling me to call Yahoo.
I had the exact same issue as tdafforn and wound-up at the same site in Russia (??) with a screen that wanted to verify my account by supplying my birthdate and Social Security Number. Fat chance of that. When I go over to Yahoo and do what Cox has told me (enter the full Cox email address, I get the same message from Yahoo, which is that my email is not recognized.
Hi EBDB. I regret that you are having this issue. I just had to transition all of my cox.net email addresses over. We will be glad to help you get this resolved. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
