General Questions/Customer Service
1. I want to find out why my bill goes up every month without reason, why I am being charged for "additional internet" and a second tv when I only have one.
2. I would like to know why the website ...
Forum Discussion
Cox will quickly close your post because you dared to ask about "billing."
Additional Internet may be exceeding your data cap. Do you? Other than that...I don't know.
Second TV? How many cable boxes do you have?
Phone and chat have been problematic recently.
Do you have a Cox Solution Store near you? If so, you can freely exchange a defective/worn remote. I'm sure your batteries are new, so remove 'em.
Thanks for the reply
I have the unlimited internet included in my package. I have 1 box, but I see now I am being charged for a mini box and the additional tv fee. The local store is who I was trying to call, would like to avoid going there physically (the remote is actually damaged (my fault) wanted to pay to have a new one shipped. Which is an option online, if the chat feature would allow me to finalize the purchase.
The Unlimited may the Additional Internet. Was this an option?
I have never heard of an "additional TV fee." Do you have a CableCard?
- The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
