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kittymom's avatar
kittymom
New Contributor
7 years ago
Solved

Contour 2 Software Glitch

I am disappointed with our experience after upgrading to the new Contour 2 record-6 DVR and voice remote. At first, we thought it was going to be really nice, then after the first day, we realized th...
cisco
Contour 2
contour dvr
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  • JonathanJ's avatar
    JonathanJ
    7 years ago
    @kittymom

    I apologize for the experience and would love the opportunity investigate your concern. I completely understand your frustration as sometimes there are situations that are not handled in the best possible way. If you somehow find the willingness to email our team, please send your account details to cox.help@cox.com.



kittymom's avatar
kittymom
New Contributor
7 years ago

I appreciate your apology, but apparently, this problem with the older Cisco units is not unique. 

 You will see more complaints and box exchanges until all that  equipment is either replaced or repaired.   I think that service  techs should be upfront with customers about the limitations of this equipment before installing  if the customer has 1080p  and Dolby surround set ups.   

Kittymom.