Contour 2 faults
Regarding the update of Cox Contour 1 to Contour 2, there are some improvements, but some things are much worse. I can find no link to send feedback to Cox other than to post my observations in the f...
Forum Discussion
We have two receivers, but mostly watch only the DVR box. Every time we watch Longmire it stutters, so I tried it on the Smart TV and it doesn't. Also, had a friend over to watch a different recorded show and he asked if the stuttering was part of the episode or in the TV.
Hi Bababerry, are there any splitters on the coax connection to your DVR? The stuttering you are experiencing may be due to a signal issue getting to the DVR. Make sure all the connections to the DVR are finger-tight. Perhaps you can bypass the splitter temporarily and watch an episode of Longmire with the receiver connected directly to the cable outlet to see if the stuttering continues. -Becky, Cox Support Forums Moderator
There are no splitters. The DVR was installed by Cox. No other signals stutter except Netflix on Contour. Not even Netflix on the Smart TV. It's not a signal issue. It's a fault in the Contour Netflix.
There was a time when 99% of the responses from the Help Desk were "remove any splitters and check that the connections are finger-tight" which helped exactly 0% of all customers. Many people started their forum or chat questions with "I do not have a splitter and my connections are finger tight" but that failed because no one from the company would respond. My hope would be for the person who responds "remove the splitter and check that connections are finger-tight" would never end their forum or chat entry with those words. Continue the answer as if there is no splitter or poor connections; what should the forum visitor do? On some forums, the forum staff has direct contact with the site engineers. On other forums, the staff is part of a Media Team that doesn't seem to have any contact with anyone who can fix or diagnose a problem. Becky is one of the best forum staff so I was sad to see her "finger tight" answer. Maybe it was just a fluke.
- Hi Bababerry, We would need to have a tech come out to take a look at this. Please email us at cox.help@cox.com with a good day/time that our tech can come out to take a look at this. -Xavier
